KAREN RILEY
NORTH CHESTERFIELD,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Deputy Sheriff, Lieutenant, Classification Dept.
City of Richmond Office of the Sheriff
03.2018 - Current
- Supervise civilian employees to ensure daily tasks are performed in a timely manner.
- Interviews inmates prior to housing to secure social, physical/medical, employment and criminal histories and information.
- Determines housing the need for additional services such as social, psychological, or medical and makes referrals.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Maintains and updates inmate classification records. Conduct criminal history checks. Retrieve information concerning an inmate's commitment status.
- Reviews requests for reclassifications. Conducts ICC hearings. Conduct Prison Rape Elimination Act (PREA) Re-Assessments for the PREA coordinator.
- Types forms and other necessary documents. Approve or disapprove inmate work detail request to be sent to various department Captains.
Deputy Sheriff, Lieutenant
City of Richmond Office of the Sheriff
01.2003 - Current
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
Teller Manager/Customer Service Representative
Central Fidelity Bank/Wachovia Bank
01.1995 - 04.2002
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
- Cashing checks make deposits, processing commercial transactions.
- Referring non-routine transactions to office manager.
- Settling and replenishing Automatic Teller Machine.
- Processing night drop deposits for commercial and individual accounts.
- Supervising other tellers in balancing, organizing, and locating errors.
- Responsible for the main branch vault.
- Assist new or existing customers in opening or closing accounts. Assist customers with any questions regarding accounts, credit cards, loans
Education
High School Diploma -
George Wythe High School
Richmond, Va06-1991
Skills
- Integrity and ethics
- Incident response
- Interview techniques
- incident investigation
- Surveillance
- Confident
- Organized
- Initiative-taking
- Will work independently or as a team
Certification
VCIN Certified-Virginia Criminal Information Network
CIT Certified- Crises Intervention
First Aid Certified
Timeline
Deputy Sheriff, Lieutenant, Classification Dept.
City of Richmond Office of the Sheriff
03.2018 - Current
Deputy Sheriff, Lieutenant
City of Richmond Office of the Sheriff
01.2003 - Current
Teller Manager/Customer Service Representative
Central Fidelity Bank/Wachovia Bank
01.1995 - 04.2002
High School Diploma -
George Wythe High School
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