Karen Rios
Summary
Detail-oriented and customer-focused professional with several years of experience in fast-paced casino operations. Skilled in cash handling, transaction accuracy, and customer service. Bilingual in English and Spanish, with a strong ability to communicate effectively with diverse customers. Proven ability to supervise staff, resolve issues efficiently, and maintain compliance with strict procedures. Seeking to transition into a banking role where strong financial handling and interpersonal skills can contribute to excellent customer experiences. Committed to maintaining integrity and professionalism in busy casino.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Table Games Dealer/Supervisor
Immokalee Seminole Casino Hotel
Immokalee
04.2021 - Current
- Manage and process high-volume cash transactions with accuracy and integrity
- Provide exceptional customer service in a fast-paced, high-pressure environment
- Supervise table operations and ensure compliance with company policies and gaming regulations
- Train and support new team members to maintain performance standards
- Resolve customer concerns professionally to ensure satisfaction and retention
- Monitor gameplay and enforce rules to maintain fairness and security
Education
Immokalee High School
Immokalee, FLSkills
- Cash Handling & Financial Transactions
- Customer Service & Communication
- Bilingual: English & Spanish
- Attention to Detail
- Problem Solving
- Team Leadership & Supervision
- Compliance & Procedures
- Time Management
Languages
Spanish
Native/ Bilingual
Timeline
Table Games Dealer/Supervisor
Immokalee Seminole Casino Hotel
04.2021 - Current
Immokalee High School