Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karen Ripalda

Queen,NY

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Intake Manager

FreedomCare
08.2016 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Listen to agents calls and review employees work for accuracy, efficiency, and excellent customer service
  • Locate issues by doing multiple audits regularly and creating a solve for them
  • Conduct training sessions to develop department on CDPAP Intake and process updates
  • Conduct 1-on-1 and group meetings with employees and vendors
  • Direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
  • Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
  • Interviews candidates, trains employees, and does continued training with their team
  • Monitor daily workflows to ensure that team members are meeting qualitative and quantitative goals, following standard policies and procedures and remain within compliance guidelines
  • Manage process improvement by identifying system or workflow areas of opportunity
  • Handle complex escalation calls
  • Recommend process improvements and assist with the implementation of new processes or initiatives

Case Manager Coordinator

Integra Service Connect
01.2014 - 08.2016
  • Enhanced patient care by efficiently managing case files, ensuring timely updates and coordination among medical professionals.
  • Streamlined communication for better patient outcomes by fostering strong relationships with healthcare providers and insurance companies.
  • Improved teamwork within the healthcare team by effectively coordinating schedules, appointments, and follow-up visits for patients.
  • Contributed to maintaining high-quality care standards through diligent monitoring of patient progress and appropriate adjustments to treatment plans.
  • Ensured accurate record-keeping for seamless case management by diligently updating electronic health records systems with relevant patient data.

Early Childhood Special Education Teacher

Bilingual SEIT
09.2007 - 01.2013
  • Enhanced student motivation by incorporating hands-on activities and real-world examples into lesson plans.
  • Increased parent involvement in the learning process by maintaining open communication and providing regular updates on student progress.
  • Supported inclusion efforts by differentiating instruction to meet the diverse needs of students with special needs.
  • Fostered a positive classroom environment by implementing effective behavior management strategies and promoting respect among students.

Substitute Teacher

Positive Beginnings Preschool
09.2006 - 08.2007
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Education

Master of Science - Early Childhood Special Education

Touro College
New York, NY

Bachelor of Science - Psychology

Hofstra University
Hempstead, NY

Skills

  • Schedule Management
  • Performance Monitoring
  • Regulatory Compliance
  • Trend Tracking
  • Marketing Knowledge
  • Performance Improvement
  • Coaching and Mentoring
  • Effective communication
  • Data analysis

Certification

Harvard Business School Online

Certificate of Specialization in Management Essentials 07/2023

Languages

Spanish
Native or Bilingual

Timeline

Intake Manager

FreedomCare
08.2016 - Current

Case Manager Coordinator

Integra Service Connect
01.2014 - 08.2016

Early Childhood Special Education Teacher

Bilingual SEIT
09.2007 - 01.2013

Substitute Teacher

Positive Beginnings Preschool
09.2006 - 08.2007

Master of Science - Early Childhood Special Education

Touro College

Bachelor of Science - Psychology

Hofstra University

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Karen Ripalda