Karen Rivas
Terrell
Summary
Accomplished project management professional bringing expertise in delivering quality results on-time with skilled oversight of entire company project lifecycle. Stays current on sales trends and practices to effectively manage simultaneous projects and diverse staff. Keeps teams performing well and operating cohesively with talents in leadership, organization, and task prioritization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Graylan Dabney State Farm
05.2021 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
EXPERIENCE Project Manager
Robinson Bennett Construction
10.2020 - 08.2021
- Forecasted requirements, prepared budgets, and scheduled expenditures to help projects meet financial targets
- Created and delivered weekly project status reports and followed-up with project owners and stakeholders on pending action items
- Established, scheduled, coordinated, supervised, and documented testing and corrective actions.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Commercial Sales
LOWES
02.2014 - 10.2020
- Served as primary contact for commercial customers and actively maintained open lines of communication
- Oversaw records management and billing functions for assigned accounts
- Prepared budgets and approved budget expenditures
- Developed new accounts through face-to-face and telephone contact with potential customers
- Taught the sales team how to connect with customers and build long-term, productive relationships.
- Boosted commercial sales by implementing effective marketing strategies and coordinating promotional events.
- Managed key accounts for optimal client satisfaction and increased revenue generation.
Education
Associate of Arts - Liberal Arts And Sciences
Trinity Valley Community College
Associate of Applied Science - Associates Degree in Nursing
Trinity Valley Community College
Athens, TX05.2024
Skills
- Problem-solving Collaboration
- Relationship Building Performance optimization
- Budget preparation Purchasing and procurement
- Bilingual- fluent in Spanish
- Epic usage
- Consultative Selling Techniques
- Asset Protection Expertise
- Quotes and Sales
Languages
Spanish
Native or Bilingual
Certification
Basic Life Support Certificate by American Association/ 2024
Timeline
Graylan Dabney State Farm
05.2021 - Current
EXPERIENCE Project Manager
Robinson Bennett Construction
10.2020 - 08.2021
Commercial Sales
LOWES
02.2014 - 10.2020
Associate of Arts - Liberal Arts And Sciences
Trinity Valley Community College
Associate of Applied Science - Associates Degree in Nursing
Trinity Valley Community College
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