Karen Rivera
725 S Madera Ave Apt 138
Summary
Hardworking Quality Manager with talents in strategic planning, statistical process control and project management. Dedicated to ensuring improvements are implemented. Knowledge of data analytics and data management. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience Fiberglass industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Quality Manager
Florestone Products Co.
Madera
04.2021 - Current
- Developing and implementing quality control tests.
- Inspecting products at various stages.
- Writing reports documenting production issues.
- Communicating with upper management to maintain quality standards.
- Engaging with customers to understand their expectations and requirements.
- Customer service calls with how clients received products follow up on their product issues.
- Overseeing quality control processes to ensure consistency and reliability.
- Ensures that all products within a company meet consistent standards.
- Make sure employees receive quality assurance training for all aspects of the production process.
Frp Finish Supervisor
Florestone Products co.
Madera
04.2021 - Current
* Get product ready for shipping.
* In charge of repair area, make sure finish department repaired all of the bad product from production line.
* Send production and labor reports.
* In charge of ADA orders.
* Inventory control.
Customer Service Cashier
Rincon Norteno
Madera, CA
01.2020 - 03.2021
- Complete paperwork for immigration attorney.
- Create ITIN numbers and send all of paperwork/applications to IRS.
- Money wires to Mexico and USA.
- Reports for money wires.
- Daily accounting.
- Calls with clients.
- Follow up on Tax refunds.
Education
Degree in Language Teaching/translation - Language Arts Teacher Education
UABC
Ensenada, Baja California07-2018
Skills
- Continuous Improvement
- Documentation Control
- Quality Management Systems
- Corrective Actions
- Leadership
- Problem Solving
- Analytical Skill
- Customer Service
- Time management
- Critical thinking
- Decision making
- Organization
- Technical skills
- Creative Skills
- Fast learner
Affiliations
- Love hiking,painting, pottery and reading.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Studied abroad completed one semester in Alcala de Henares, Madrid.
- Honor Roll.
Timeline
Quality Manager
Florestone Products Co.
04.2021 - Current
Frp Finish Supervisor
Florestone Products co.
04.2021 - Current
Customer Service Cashier
Rincon Norteno
01.2020 - 03.2021
Degree in Language Teaching/translation - Language Arts Teacher Education
UABC
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