Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

KAREN RIVERA

Venus

Summary

Dynamic healthcare professional with a proven track record at Integrity Urgent Care, excelling in patient care and team leadership. Adept at coaching and mentoring staff while maintaining a strong focus on customer satisfaction. Skilled in schedule management and conflict resolution, ensuring optimal operational efficiency and a positive work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Lead / NCT

Integrity Urgent Care
02.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Manage schedule for back and front office.
  • Help management with different tasks.

NCT

Community Med Urgent Care
05.2022 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Phlebotomist

USMD
01.2018 - 09.2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Education

License - NCT

Xray Academy of Texas`
Mansfield, TX
12-2019

Asociate of Nursing Degree - Nursing

Columbia Central University
Caguas, PR
09-2015

High School Diploma -

Superior Vocacional
Cidra PR
05-2012

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Patient Care
  • Proficiency on Microsoft word
  • Check in and check out process
  • Schedule management
  • Equipment maintenance

Certification

  • Licensed NCT
  • CPR

Languages

Spanish
Native or Bilingual

Timeline

NCT

Community Med Urgent Care
05.2022 - 05.2023

Team Lead / NCT

Integrity Urgent Care
02.2020 - Current

Phlebotomist

USMD
01.2018 - 09.2019

License - NCT

Xray Academy of Texas`

Asociate of Nursing Degree - Nursing

Columbia Central University

High School Diploma -

Superior Vocacional

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KAREN RIVERA