KAREN RIVERA
Venus
Summary
Dynamic healthcare professional with a proven track record at Integrity Urgent Care, excelling in patient care and team leadership. Adept at coaching and mentoring staff while maintaining a strong focus on customer satisfaction. Skilled in schedule management and conflict resolution, ensuring optimal operational efficiency and a positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead / NCT
Integrity Urgent Care
02.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Manage schedule for back and front office.
- Help management with different tasks.
NCT
Community Med Urgent Care
05.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Phlebotomist
USMD
01.2018 - 09.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
License - NCT
Xray Academy of Texas`
Mansfield, TX12-2019
Asociate of Nursing Degree - Nursing
Columbia Central University
Caguas, PR09-2015
High School Diploma -
Superior Vocacional
Cidra PR05-2012
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Patient Care
- Proficiency on Microsoft word
- Check in and check out process
- Schedule management
- Equipment maintenance
Certification
- Licensed NCT
- CPR
Languages
Spanish
Native or Bilingual
Timeline
NCT
Community Med Urgent Care
05.2022 - 05.2023
Team Lead / NCT
Integrity Urgent Care
02.2020 - Current
Phlebotomist
USMD
01.2018 - 09.2019
License - NCT
Xray Academy of Texas`
Asociate of Nursing Degree - Nursing
Columbia Central University
High School Diploma -
Superior Vocacional
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