Karen Rivera
El Paso
Summary
Dynamic Office Manager with a proven track record at El Paso Tool Rental LLC, excelling in operations management and team supervision. Expert in workflow optimization and employee coaching, I developed innovative systems that enhanced office efficiency and fostered strong client relationships, driving significant improvements in productivity and collaboration.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
9
9
years of professional experience
Work History
Office Manager
El Paso Tool Rental LLC
06.2023 - 12.2024
- Supervised and mentored administrative staff to ensure team alignment and maximize productivity.
- Developed and implemented innovative systems that improved office efficiency and streamlined operations.
- Cultivated and managed relationships with clients, suppliers, and stakeholders, coordinating meetings and events effectively.
- Played a pivotal role in human resources functions, including recruitment, onboarding, and comprehensive staff training.
Executive Assistant to the Chief Executive Officer
982 Investments LLC
07.2022 - 12.2024
- Organized executive calendars, ensuring efficient scheduling of meetings and video conferences.
- Acted as the first point of contact, managing correspondence and facilitating clear communication.
- Acted as the primary point of contact, managing correspondence and
facilitating clear, effective communication. - Built strong relationships with clients, stakeholders, and executives to foster collaboration.
- Led and supported strategic projects to enhance operational outcomes.
Dispatch Assistant
Sarabias Portable Jons
01.2020 - 06.2022
- Coordinated dispatch schedules to optimize delivery routes and improve efficiency.
- Monitored shipment statuses and communicated updates to drivers and clients.
- Maintained accurate records of dispatch operations, thereby enabling
sales and maintenance teams to achieve their goals. - Managed incoming calls and inquiries, ensuring timely responses and issue resolution.
- Assisted in training new staff on dispatch procedures and software usage.
- Ensured strict compliance with safety regulations and company policies
across all dispatch activities.
Office Inventory and Budget Assistant
Ramada Hotel By Wyndham
03.2016 - 04.2017
- Successfully implemented the Zeus Inventory System, thereby optimizing inventory management for food, beverages, administration, and guest
rooms. - Oversaw budgetary and cost operations for hotel administration, ensuring
financial efficiency and compliance. - Managed and maintained inventories for both office and hotel supplies, reducing discrepancies and improving replenishment processes.
- Coordinated with multiple vendors weekly and monthly to efficiently reorder supplies and allocate resources across hotel departments.
- Planned and executed weekly activities to ensure accurate inventory tracking and control across all areas.
Bilingual Administrative Assistant
Focus English Language Institute
11.2015 - 03.2016
- Scheduled and coordinated teachers and students for various weekly and
monthly activities across programs. - Collected, organized, and maintained student and administrative data,
ensuring a comprehensive and up-to-date database. - Supported administrative operations by managing appointments for
marketing, processing payments from students, and onboarding new students. - Demonstrated expertise in customer service through needs assessments, adherence to quality standards, and evaluating customer satisfaction to
enhance overall service delivery. - Streamlined administrative procedures, improving workflow efficiency across departments.
- Supported event planning initiatives, enhancing team engagement through successful execution of activities.
Education
Master of Science - Human Resources Management
CSU Global
El Paso, TX06-2025
Business Administration And Management
UPTC
Colombia02-2017
Skills
- Office management
- Organizational skills
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Employee supervision
- Operations management
- Policy implementation
- Workflow optimization
- Team supervision
- Project management
- Budgetary planning
- MS office
- Decision-making
- Customer relationship management
- Hiring and training
- Onboarding and orientation
- Employee coaching and mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
El Paso Tool Rental LLC
06.2023 - 12.2024
Executive Assistant to the Chief Executive Officer
982 Investments LLC
07.2022 - 12.2024
Dispatch Assistant
Sarabias Portable Jons
01.2020 - 06.2022
Office Inventory and Budget Assistant
Ramada Hotel By Wyndham
03.2016 - 04.2017
Bilingual Administrative Assistant
Focus English Language Institute
11.2015 - 03.2016
Master of Science - Human Resources Management
CSU Global
Business Administration And Management
UPTC
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