KAREN RIVERA
El Paso,TX
Summary
Bilingual human resources and office management professional with extensive experience in optimizing productivity and service quality across diverse business environments. Proven ability to oversee essential functions while maintaining high organizational standards and meeting deadlines. Strong analytical skills contribute to enhanced efficiency and effective task prioritization.
Open to relocation to Jacksonville, FL.
Overview
10
10
years of professional experience
Work History
Office Manager
El Paso Tool Rental LLC
El Paso, TX
06.2023 - Current
- Designed and led a comprehensive orientation program for the seamless integration of new hires into the company culture.
- Managed full-cycle recruitment logistics, including job postings, applicant screening, and interview coordination.
- Partnered with leadership to enhance performance appraisal processes through effective coaching strategies.
- Developed standardized HR documentation workflows, boosting data accuracy and efficiency by 30%.
- Oversaw daily operations, including scheduling and budgeting, to ensure business continuity and efficiency.
- Managed office operations, ensuring efficient workflow and communication among staff.
Executive Assistant to CEO
982 Investments LLC
El Paso, TX
07.2022 - 12.2024
- Managed confidential employee files to support HR initiatives and assist in internal investigations.
- Coordinated interview processes, ensuring efficient candidate evaluation and selection.
- Facilitated executive scheduling to optimize leadership availability and engagement.
- Liaised with cross-departmental teams on special administrative projects to meet operational goals.
- Contributed to strategic decision-making support through effective leadership communications.
- Oversaw coordination of interview processes, enhancing recruitment efficiency and candidate experience.
- Prepared meeting agendas and recorded minutes during discussions.
Dispatch Assistant
Sarabias Portable Jons
El Paso, TX
01.2020 - 06.2022
- Optimized logistics operations by coordinating dispatch schedules and route planning.
- Supported onboarding and training of new dispatch employees to ensure adherence to safety standards.
- Maintained detailed records of dispatch operations to improve reporting accuracy and workforce planning.
- Coordinated equipment deliveries to ensure timely service for clients.
- Managed scheduling for portable restroom maintenance and servicing.
- Assisted with inventory management of sanitation supplies and equipment.
Office Inventory & Budget Assistant
Ramada Hotel by Wyndham
, Colombia
03.2016 - 04.2017
- Managed hotel staffing schedules and assisted with hiring, support, and documentation.
- Reviewed invoices and processed payments to ensure timely financial transactions.
- Collaborated with HR on compliance initiatives and workforce planning across various departments.
- Recommended improved methods of budget construction and administration.
- Administered review of budget department personnel.
Administrative Assistant
Focus English Language Institute
, Colombia
11.2015 - 03.2016
- Streamlined onboarding process for new students, enhancing teacher coordination.
- Maintained accurate student and staff records to support administrative HR functions.
- Managed scheduling and calendar coordination for faculty and administration.
- Facilitated communication between students, teachers, and administrative staff.
- Supported event planning and logistics for workshops and seminars.
- Trained new administrative staff on office protocols and systems usage.
Education
Master of Science - Human Resources Management (Project Management Specialization)
CSU Global
Colorado Springs, CO06.2025
B.A. - Tourism & Hotel Management
UPTC
Colombia01.2017
Skills
- Human resources strategy and execution
- Full-cycle recruitment and onboarding
- Staff development and performance coaching
- Operations management
- HR compliance and documentation
- Budgeting and resource allocation
- Cross-functional leadership
- Microsoft Office proficiency
- Project management
- Recruitment coordination
- Employee training
- Scheduling efficiency
- Administrative oversight
Languages
Spanish – Native, English – Fluent
Accomplishments
- Spearheaded the successful opening of three new tool rental store locations, leading site setup, staffing, operational planning, and initial launch activities from the ground up.
- Renovation and setup of a Ruidoso Airbnb cabin, achieving guest-ready standards and strong booking performance.
- Full remodel of a second investment cabin for resale, resulting in increased market value and successful listing preparation.
- Designed and implemented optimized dispatch schedules and route planning systems at Sarabias Portable Jons, improving field service efficiency and coordination.
- Led the implementation of the Zeus Inventory Management System at Ramada Hotel by Wyndham, significantly enhancing inventory accuracy, cost control, and procurement efficiency.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Office Manager
El Paso Tool Rental LLC
06.2023 - Current
Executive Assistant to CEO
982 Investments LLC
07.2022 - 12.2024
Dispatch Assistant
Sarabias Portable Jons
01.2020 - 06.2022
Office Inventory & Budget Assistant
Ramada Hotel by Wyndham
03.2016 - 04.2017
Administrative Assistant
Focus English Language Institute
11.2015 - 03.2016
Master of Science - Human Resources Management (Project Management Specialization)
CSU Global
B.A. - Tourism & Hotel Management
UPTC
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