Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Rivera

Sunrise,FL

Summary


Organized Practice Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

12
12
years of professional experience

Work History

Office Manager

Med Florida Medical Centers
08.2024 - Current
  • Evaluated and enhanced production to improve workflow.
  • Successfully retained Managed Care Patients.
  • Ensured compliance with Hedis measures.
  • Led the hiring and training of new staff.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Developed close working relationships with front office and back office staff.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
  • Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.

Practice Manager

Andres Sarraga Plastic Surgery
08.2023 - 06.2024
  • Oversee daily operations to ensure smooth workflow and patient satisfaction.
  • Manage staff schedules, training, and performance evaluations.
  • Maintain compliance with health regulations and industry standards.
  • Handle patient inquiries, appointments, and follow-up communications.
  • Monitor inventory and order supplies as needed for treatments.
  • Develop marketing strategies to attract and retain clients.
  • Manage incoming/ outgoing sales calls to prospective patients
  • Manage surgery schedule/ authorizations
  • Bill procedures for hospital and office
  • Inventory / Supplies order
  • Assist with Overnight stay of patients after surgery
  • Identified opportunities for additional services or expansion within the practice based on market research analysis.
  • Oversaw accounting, budgeting, and financial reporting.

Practice Manager

Med Florida Medical Centers
03.2022 - 07.2023
  • Evaluated and enhanced production to improve workflow.
  • Successfully retained Managed Care Patients.
  • Ensured compliance with Hedis measures.
  • Led the hiring and training of new staff.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Developed close working relationships with front office and back office staff.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
  • Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.

Medical Office Coordinator

Miami Dade Cardiology Consultants-Pines
09.2020 - 08.2022
  • Supervised and coached front office staff, including training new hires.
  • Managed volume call and released daily charges for assigned providers.
  • Participated in panel interviews for recruitment.
  • Handled patient check-in/check-out, insurance verifications, and scheduling.
  • Collected copays/deductibles and resolved patient inquiries and complaints.
  • Managed hospital and office billing processes.

Office Manager

Revitalize Care MD
05.2013 - 09.2020
  • Allocated resources for successful task performance.
  • Coordinated office staff activities for maximum efficiency.
  • Recruited, selected, and trained office staff.
  • Coached, mentored, and disciplined office staff.
  • Designed, implemented, and oversaw adherence to office policies and procedures.
  • Prepared operational reports and schedules for efficiency.
  • Coordinated schedules, appointments, and bookings.
  • Managed patient inquiries and complaints, as well as hospital and office billing.
  • Completed bi-weekly payroll for 8 employees.

Education

Bachelor of Arts - Health Business Administration

Keiser University
Fort Lauderdale, FL
05.2012

Skills

  • Operations Management
  • Team Leadership
  • Patient-Focused Care
  • Workflow Improvement
  • Hedis Compliance
  • Staff Hiring and Training
  • Event Coordination
  • Administrative Efficiency
  • Customer relations
  • Administrative support/ oversight
  • Policy development
  • Performance improvement
  • Payroll and budgeting
  • Billing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Manager

Med Florida Medical Centers
08.2024 - Current

Practice Manager

Andres Sarraga Plastic Surgery
08.2023 - 06.2024

Practice Manager

Med Florida Medical Centers
03.2022 - 07.2023

Medical Office Coordinator

Miami Dade Cardiology Consultants-Pines
09.2020 - 08.2022

Office Manager

Revitalize Care MD
05.2013 - 09.2020

Bachelor of Arts - Health Business Administration

Keiser University

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