Karen Rivera
Corona,NY
Summary
Dedicated and highly motivated Intake Specialist with a strong commitment to delivering efficient, compassionate, and professional customer service. Experienced in supporting immigrant communities and assisting individuals with navigating complex processes while maintaining accuracy, confidentiality, and compliance with departmental policies and procedures. Eager to leverage a diverse skill set, strong communication abilities, and attention to detail in a challenging professional environment. Committed to providing exceptional service, supporting organizational goals, and ensuring a high standard of efficiency and compliance.
Overview
1
1
Language
7
7
years of professional experience
Work History
Intake Specialist
32bj Legal Funds
New York, NY
08.2024 - Current
- Demonstrated ability to manage multiple tasks while maintaining attention to detail in a fast paced environment
- Assist in comprehensive and through screenings of inbound client calls and in-person intakes to assess eligibility, identify clients concerns, and determine appropriate support.
- Collected necessary client documentation and maintained consistent follow-up on outstanding intakes to ensure timely completion and support accurate case evaluations and client engagement.
- Demonstrated professionalism, discretion, and integrity in all client and team interactions. Follow established procedures and protocols ensure compliance.
- Facilitated live and accurate communication the department as interpreter for various legal seminars.
Operations Assistant
32BJ Legal Fund
New York, NY
08.2024 - 03.2025
- Providing administrative support to the Legal Fund department
- File and organize legal documents electronically and physically.
- Prepare and copy legal documents as needed.
- Maintain accurate document indexing and retrieval systems.
- Respond to member inquiries regarding legal issues and provide basic information about the union's legal services.
- Schedule appointments with legal counsel for members seeking assistance.
- Send updates and notifications to members regarding their legal cases.
City Carrier Assistant
United States Postal Service
Corona/Elmhurst Station
06.2022 - 08.2024
- Delivered mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
- Sorts mail, including packages, according to delivery sequence.
- Obtains signatures on registered, insured, and certified mail
- Collects outgoing mail along the route, and when necessary, collects money for postage due
- Maintained accurate records of mail delivery
- Provided excellent customer service to all customers
Office Clerk Intern
Unaccompanied Latin American Minor Project (ULAMP) / Safe Passage Project / New York School
New York, NY
06.2019 - 08.2019
- Worked on cases that may involve Special Immigrant Juvenile Status, asylum, U nonimmigrant status, adjustment of status, naturalization, or DACA renewals.
- Worked alongside paralegals and lawyers in the translation of legal documents.
- Provide assistance to pro bono volunteer attorneys in clients meeting as a Spanish-speaking interpreter.
- Clerical work, such as making copies, answering phones, filing, scanning multiple documents in prepare legal documents and log them in the Company's archive.
- Worked closely with Paralegals in filing immigration forms for clients.
Education
Bachelor's Degree - Criminal Justice
CUNY John Jay College of Criminal Justice
New York, NY05.2019
Associate in Science (AS) - Criminal Justice
CUNY LaGuardia Community College
Long Island City, NY05.2017
Skills
- Interpretation/Translation
- Case Management
- Office Technology Skills
- Administrative Experience
- Organizational Skills
- Attention to detail
- Professional telephone etiquette
LANGUAGES
Fluent in Spanish
Timeline
Intake Specialist
32bj Legal Funds
08.2024 - Current
Operations Assistant
32BJ Legal Fund
08.2024 - 03.2025
City Carrier Assistant
United States Postal Service
06.2022 - 08.2024
Office Clerk Intern
Unaccompanied Latin American Minor Project (ULAMP) / Safe Passage Project / New York School
06.2019 - 08.2019
Associate in Science (AS) - Criminal Justice
CUNY LaGuardia Community College
Bachelor's Degree - Criminal Justice
CUNY John Jay College of Criminal Justice