Karen R. Moore

Work History

Admissions and Enrollment Specialist

Tidewater Community College

Portsmouth, Virginia

08.2007 - Current

Trained new enrollment team members in policies and procedures
Daily process admissions and enrollment forms, interact with customers via email, office phone, face-to-face, during enrollment events with purpose, appropriate guidelines concerning procedures, policies and processes, provide problem solving to staff, team members, students, and general public
Adhere to state and federal policies concerning grade procedures, drop and withdrawals, domicile, student data changes, SIS, FERPA, student records, all aspects of admissions and enrollment onboarding, student development, financial support, student records
Compose spreadsheets, work with various databases, experience working in a fast past, high volume work environment, scan documents accordingly, process academic renewals requests
Establish good working relationships with diverse community, excellent customer care, complete cross-registration forms, delete and withdrawal forms, memorandums, perform requests on super panel
Experience working in MS office software, make sound decision for me and team members, assist with dual enrollment requests, listen attentively to others and willing to help all areas within student services
Assist with Answer Desk and student kiosk areas, process transcripts requests, explain and teach students how to independently enroll in classes
Accepts and review Domicile applications and independently determine status according to Virginia statue and SCHEV guidelines
Informs and educates students on domicile process while collecting documentations from students, work with domicile and college registrar office, update panels within SIS, process enrollment requests daily
Participate in outreach communication to and current students on enrollment, work with Navigators at recruitment events, provide a helping hand to career coaches at high school events
Manage work area, perform office manager duties, man the front office, greet incoming visitors, students, faculty, and staff members, assist students with admissions and enrollment processes, paperwork and getting started in school
Keeps Confidential information in a trustworthy fashion, represents agency in a respectful manner

Human Resources Assistant

Transportation Suffolk

Suffolk, Virginia

07.1993 - 08.2007

Created, organized and maintained employee personnel files to keep sensitive data secure
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
Developed job postings, recruited candidates, and scheduled interviews to fill vacant positions
Conducted employment verification and background investigation to facilitate the hiring process
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues
Conducted job applicant background checks in accordance with policy and procedures
Prepared and posted job openings to appropriate job sites and newspapers
Automated office operations, record tracking and data communications
Assist HR Generalist by providing para-professional support and customer organizations in areas of Employment, Employee Relations, Policy interpretation, and Classification/Compensation
Effectively communicate the interpretation of HR policies and programs
Process applications, spreadsheets applicable to compensation and employment, proficiently multi-task work assignments servicing various Generalist with specific personnel assignment
Create various reports, data, and documents using various MS Office software to include Excel, Power Point, Word, Outlook, and Org Plus
Collect, assemble, process, and file applications, documents, spreadsheets, and/or other related documents
Keeps Confidential information in a trustworthy fashion, represents agency in a respectful manner

Interim Admissions and Enrollment Supervisor

Tidewater Community College

Portsmouth, Virginia

Perform duties of the supervisor during time of absence
Handled sensitive matters concerning students, faculty, parents, staff involving admissions and enrollment issues, provided reports upon Dean’s request
Attended meetings, listen to staff concerns and provided guidance, updated CRT reports, performed super panel transactions, processed any admissions and enrollment forms
Covered all aspects of office, Answer Desk, Welcome Desk, Student Kiosk area, trained all work-study students and part-time staff concerning admissions and enrollment procedures and policies
Ensured staff members were updated to changes within college policies, attended domicile conferences, recognized staff members for job well done
Provided excellent customer care and concern, held weekly meetings with staff members, ensured all admissions and enrollment forms were up to date
Ensured VCCS and FERPA policies and procedures were adhered to, analyzed given data and give feedback during Campus leadership weekly meetings
Interpret policies and procedures, handled student records confidentially, knowledgeable of all aspects of student services to include admissions and enrollment, onboarding, recruiting, financial support, student development, student activities, student affairs, business procedures, tuition appeal processing, grade changing, and domicile appeals
Proficient in MS office software

Summary

Overview

Work History

Admissions and Enrollment Specialist

Human Resources Assistant

Interim Admissions and Enrollment Supervisor

Education

Bachelor’s Degree - Interdisciplinary Studies

Associates -

Skills

References

Timeline

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