Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Roberson

Fallbrook,CA

Summary

Friendly and self motivated employee eager to apply time management and organizational skills in various environments. Dependable mentor with collaborative leadership skills to build solid relationships with coworkers and employers. Versatile Team Leader with strong background in overseeing operations, sales and merchandising. Led team of employees by training on procedures, customer service and selling skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Member

Mountain Mike's Pizza
02.2024 - Current
  • Safeguarded excellent hygiene standards throughout all stages of pizza-making process, contributing significantly towards maintaining stellar health inspection ratings.
  • Exhibited strong communication skills by liaising with fellow team members in clear and concise manner, boosting overall efficiency within kitchen environment.
  • Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Contributed to positive work environment by maintaining open communication with coworkers and supervisors.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Greeted customers and provided outstanding customer service.
  • Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.

Camp Host

San Diego Imperial Council, BSA
09.2021 - 09.2023
  • Volunteer work
  • Organize a diverse group of volunteers to accomplish goals and address issues related to our needs around camp.
  • General maintenance and upkeep for 800+ acres including building and structures.
  • Explained campground layout and directed guests to campsites, assisted with customer check-in and enforced camp rules.
  • Mediated disagreements and affiliated positive communication to keep experiences enjoyable for customers.
  • Responded to and resolved customer issues or complaints in person, via email and phone.
  • Managed inventory of supplies, ensuring adequate stock levels for daily operations and maintenance tasks.

Business Office Manager

Western Los Angeles County Council, BSA
08.2021 - 07.2023
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Managed budget and payroll operations for 75 member staff.
  • Answered phones and transferred calls to appropriate parties.
  • Greeted visitors and customers pleasantly to instill a warm inviting atmosphere.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Kept all areas compliant with Boy Scouts of America (BSA) guidelines and policies.
  • Trained over 70 employees on business principles, best practices, protocol of Boy Scouts of America.
  • Conducted staff evaluations and determined employee placement and realignments or reductions in workforce.
  • Lead team of 10 employees in all operations including sales, service, parts and office functions.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Raised employee retention rates with effective hiring processes, ensuring alignment between candidate qualifications and job requirements.
  • Lead team of 8 employees in all kitchen operations including food handling, serving and preparing as well as ordering from vendors, inventory and receiving orders.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Area Director

Western Los Angeles County Council, BSA
06.2021 - 07.2021
  • Kept area compliant with BSA guidelines and policies.
  • Monitored area staff work and determined benchmarks for performance indicators.
  • Trained, managed and motivated staff to promote professional skill development.
  • Implemented standard operating procedures, training programs and time management systems to train workers and streamline performance outcome.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Reported issues to higher management with great detail.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.

Driver Coordinator/Assistant Store Manager

Dominos
05.2020 - 01.2021
  • Managed driver compliance with safety regulations, reducing accident rates significantly.
  • Ensured adherence to company policies by conducting regular reviews of driver documentation and records management practices.
  • Coordinated driver schedules for optimal coverage during high-demand periods.
  • Mentored new hires, fostering a positive work culture that improved employee retention rates.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Labeled, organized inventory items in staging areas or on shelves according to quantity, size, or type of ingredient/product by first in first out date.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Ensured compliance with industry regulations through diligent record-keeping and adherence to established guidelines.

Merchandiser

Lowes Home Improvement
02.2015 - 07.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Trained new employees in merchandising techniques and company policies, contributing to a cohesive team environment.
  • Improved store appearance by overseeing product presentation, signage, and overall cleanliness.
  • Optimized product placement for increased sales and customer satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.

Freight Manager

Michaels Craft Store
07.2011 - 11.2014
  • Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
  • Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
  • Improved inventory management by implementing efficient replenishment strategies and monitoring stock levels.
  • Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
  • Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Education

Various Trainings, Certifications And Other

Associate of Arts - Business Admin, Accounting, Sociology & Economics

Southwestern Community College
Chula Vista, CA
12.2025

Certificate of Completion - Banking And Financial Support Services Training

Southwestern Community College
Chula Vista
05.2024

High School Diploma -

Century High School
Santa Ana, CA
06.1994

Skills

  • POS Systems
  • Bank Deposits
  • Customer Service
  • Shift Scheduling
  • Supply Ordering
  • Management and Leadership Training
  • Attention to Detail
  • Workplace Safety
  • Critical Thinking
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Inventory Management

Certification

Woodbadge

The main objectives of a Wood Badge course are to:

  • Recognize the contemporary leadership concepts utilized in the corporate world and leading government organizations that are relevant to Scouting's values.
  • Apply the skills one learns from participating as a member of a successful working team.
  • View Scouting globally, as a family of interrelated, values-based programs that provide age-appropriate activities for youth.
  • Revitalize the leader's commitment by sharing in an inspirational experience that helps provide Scouting with the leadership it needs to accomplish its mission.

Generally, a Wood Badge course consists of classroom work, outdoor training, and the Wood Badge "ticket" or "project". Classroom and outdoor training are often combined and taught together, and occur over one or more weeks or weekends. A few examples of what this course's training modules are:

Leadership connections

Learn to Listen, Listen to Learn

Plan with a Bias for Action

Develop Individuals and teams

Planning Activity

Manage Conversations

Coach and Mentor

Embrace and Lead Change

Problem Solving

Conflict Resolution

Diversity and Inclusion

and much more.

Timeline

Team Member

Mountain Mike's Pizza
02.2024 - Current

Camp Host

San Diego Imperial Council, BSA
09.2021 - 09.2023

Business Office Manager

Western Los Angeles County Council, BSA
08.2021 - 07.2023

Area Director

Western Los Angeles County Council, BSA
06.2021 - 07.2021

Driver Coordinator/Assistant Store Manager

Dominos
05.2020 - 01.2021

Merchandiser

Lowes Home Improvement
02.2015 - 07.2020

Freight Manager

Michaels Craft Store
07.2011 - 11.2014

Various Trainings, Certifications And Other

Associate of Arts - Business Admin, Accounting, Sociology & Economics

Southwestern Community College

Certificate of Completion - Banking And Financial Support Services Training

Southwestern Community College

High School Diploma -

Century High School

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Karen Roberson