Karen Roberts
Lubbock,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Resthaven Funeral Home Crematory And Memorial Park
02.2014 - Current
- Maintained computer for up to 50 staff members and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production at multiple locations.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines per SOX .
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Administrative Assistant
Resthaven Funeral Home Crematory And Memorial Park
09.2007 - 2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors for a location doing approximately 1000 calls a year.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
No Degree - Accounting And Business Management
Temple College
Temple, TX1980
Skills
- Staff Management
- Customer Service
- Office Management
- Excellent Multi-Tasking Ability
Certification
- Sales Table Trainer, Resthaven Funeral Home Crematory and Memorial Park - 2011
- Beacon Trainer, Resthaven Funeral Home Crematory and Memorial Park - 2018
Timeline
Office Manager
Resthaven Funeral Home Crematory And Memorial Park
02.2014 - Current
Administrative Assistant
Resthaven Funeral Home Crematory And Memorial Park
09.2007 - 2014
No Degree - Accounting And Business Management
Temple College
- Sales Table Trainer, Resthaven Funeral Home Crematory and Memorial Park - 2011
- Beacon Trainer, Resthaven Funeral Home Crematory and Memorial Park - 2018
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