Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Robinson

Stafford,VA

Summary

Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over 10 years of experience in baking cakes and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Deli/Bakery Manager

Food Lion
04.2016 - 05.2019
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Established performance goals and empowered bakers to exceed targets.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Customer Service Representive

Iqor
06.2010 - 10.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Assistant Manager

Wendy's
03.2006 - 09.2009
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Assistant Manager

McDonalds
05.2004 - 03.2006
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Manager

Car Tender
07.2003 - 04.2004
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Assistant Manager

Dress Barn Dress Barn Woman
05.1994 - 08.1998
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.

Administrative Clerk

Blue Cross And Blue Shield Of South Carolina
01.1990 - 04.1994
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Entered data into [Software] system and updated customer contacts with information to keep records current.

Personnel Management Specialist

US Army
06.1981 - 12.1989
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Updated affirmative action plan to comply with federal guidelines.

Education

Associate of Science - Information Technology

Trident Technical College
Charleston, SC
05.2015

Skills

  • Employee Scheduling
  • Special Requests
  • Machinery Upkeep
  • Knowledge of Raw Materials
  • Icing Techniques
  • Maintaining Clean Work Areas
  • Service Quality
  • Station Preparation
  • Reading Comprehension
  • Safe Work Practices

Timeline

Deli/Bakery Manager

Food Lion
04.2016 - 05.2019

Customer Service Representive

Iqor
06.2010 - 10.2012

Assistant Manager

Wendy's
03.2006 - 09.2009

Assistant Manager

McDonalds
05.2004 - 03.2006

Manager

Car Tender
07.2003 - 04.2004

Assistant Manager

Dress Barn Dress Barn Woman
05.1994 - 08.1998

Administrative Clerk

Blue Cross And Blue Shield Of South Carolina
01.1990 - 04.1994

Personnel Management Specialist

US Army
06.1981 - 12.1989

Associate of Science - Information Technology

Trident Technical College

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Karen Robinson