Summary
Overview
Work History
Education
Skills
Timeline
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Karen Robinson

Karen Robinson

Customer Success Manager
Houston,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Adept at working independently and remotely, delivering outstanding results. Experienced in managing teams, delegating tasks, and achieving impactful outcomes. Animal Care Ambassador with a demonstrated commitment to giving back and well-roundedness. Certified in Digital Marketing and Inbound Methodology. Strong communication, critical thinking, and efficiency skills.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Flight Attendant

United Airlines
07.2015 - Current
  • Assisted an average of 200 passengers per flight with boarding, luggage storage, and pre-flight safety demonstrations, ensuring a smooth and efficient process
  • Maintained a clean and organized cabin environment throughout the journey, consistently receiving a cleanliness rating of 95% from passengers
  • Monitored the cabin attentively, responding to passenger inquiries and addressing any unexpected situations with professionalism, achieving a 98% customer satisfaction rating
  • Efficiently distributed meals, beverages, and amenities, serving an average of 150 passengers per flight, enhancing the overall flying experience.

Administrative Assistant

University of Alabama, UAB
Birmingham
08.2013 - 06.2014
  • Managed schedules, coordinated 50+ meetings, and maintained accurate records, ensuring efficient office operations
  • Prioritized and completed administrative tasks, such as drafting 30+ correspondence and preparing 20+ reports, meeting all deadlines
  • Handled office logistics, including supplies management, resulting in a 20% cost reduction through strategic inventory control
  • Provided exceptional support to executives and colleagues, effectively communicating with a wide range of stakeholders and maintaining a 95% accuracy rate in record-keeping.

Retail Supervisor

Ralph Lauren
12.2012 - 07.2013
  • Oversaw daily operations, leading and motivating a team of 10 sales associates, resulting in a 15% increase in sales and achieving monthly targets consistently
  • Delegated tasks, trained staff, and monitored performance, resulting in a 20% improvement in productivity and customer satisfaction scores
  • Resolved customer inquiries and issues promptly and courteously, maintaining a customer complaint resolution rate of 90%.

Education

Associate Degree -

Jefferson State Community College
08.2012 - 05.2014

Skills

Problem Solving

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Timeline

Flight Attendant

United Airlines
07.2015 - Current

Administrative Assistant

University of Alabama, UAB
08.2013 - 06.2014

Retail Supervisor

Ralph Lauren
12.2012 - 07.2013

Associate Degree -

Jefferson State Community College
08.2012 - 05.2014

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Karen RobinsonCustomer Success Manager