Karen Robinson
Washington,District Of Columbia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Security Guard Officer
CES Security Services
Silver Spring, MD
08.2021 - 02.2022
- Provided a safe and secure environment for patrons in the venue.
- Enforced applicable laws, regulations and policies to ensure safety of patrons, staff and property.
- Intervened in situations as necessary to maintain order and protect people from harm.
- Monitored patron behavior to identify potential issues before they escalated into incidents.
- Performed regular patrols of premises to monitor activities, detect suspicious behaviour and report any breaches of security protocols.
- Organized security personnel at entry points to verify identity documents and inspect bags for prohibited items.
- Escorted visitors around the venue if required by management.
- Managed queues at entry points ensuring fast access for guests while maintaining security standards.
Cashier
Fragrance Of Life Collections
Clinton, MD
04.2013 - 12.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier/Stock Associate
Rite Aide
Capitol Heights, MD
09.2001 - 12.2001
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Camp Counselor
YMCA
Washington, District Of Columbia
Jun - 08.2001
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Developed individualized behavior management plans for campers with special needs.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Assisted in developing weekly lesson plans for various age groups.
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
Education
High School Diploma -
Southeastern High School
Detroit, MI04.2011
Skills
- Reliability
- Patrolling
- Security Procedures Knowledge
- Vigilant and Watchful
Timeline
Security Guard Officer
CES Security Services
08.2021 - 02.2022
Cashier
Fragrance Of Life Collections
04.2013 - 12.2017
Cashier/Stock Associate
Rite Aide
09.2001 - 12.2001
Camp Counselor
YMCA
Jun - 08.2001
High School Diploma -
Southeastern High School
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