Karen Robinson
Administrative Assistant
Carlton,GA
Summary
Dedicated administrative Assistant with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated and with extensive experience in customer service and administrative tasks.
Overview
9
9
years of professional experience
1
1
Language
Work History
Administrative Assistant
Sandro's Painting
06.2020 - 10.2021
- Schedule clients, meet with clients, provide estimates to clients, supervise work being done properly, do a walk through with client after job is done
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Agent
Concierge Contact Center
11.2019 - 05.2020
- Answer phone calls for Dentist offices, Pest Control Companies, Chiropractors, etc.,
- Input client/patient information in the office systems, schedule appointments, take messages for several offices, operate different scheduling software's
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Answered constant flow of customer calls with minimal wait times.
- Worked effectively in fast-paced environments.
Assistant Teacher
KidsRKids
06.2017 - 06.2018
- Take care of children varying in ages.
- Keep the room clean and organized.
- Do the lesson plans for the day, keep the children clean, do interactive activities with the children
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Fostered student curiosity and interest through creative hands-on activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
Receptionist
Greenwillow Pediatrics
03.2016 - 09.2016
- Making appointments and adding new patients, translate for the doctor to the patient, assist patients with paperwork, file paperwork into the computer
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Check insurance
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collected copays/balance payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Paid attention to detail while completing assignments.
Caregiver
Right At Home
02.2015 - 03.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, assisting with bathing, meal preparation, and medication reminders.
- Accompany the patient to doctor visits if needed.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entrusted to handle confidential and sensitive situations in professional matter.
Clerk/ Driver
Sandro's Painting
09.2014 - 02.2015
- Ordered equipment for projects that were being worked on daily.
- Made sure that client was satisfied with the job that had been completed at their home.
- Communicate with clients, schedule estimates and jobs.
- Supervise workers and make sure job is complete, make sure the property is clean after the job is done.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
Warehouse
Entourage
04.2014 - 09.2014
- Took inventory of the product that was being imported and exported.
- Entered data into an Excel program on a weekly basis and made sure numbers were accurate.
- Clip tags on the clothes and jewelry.
- Organize the shipment of clothes and jewelry
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted in receiving, stocking and distribution of merchandise.
Cashier/ Customer Service
Popeye's
01.2013 - 05.2014
- Make sure that customers were happy with the quality of food being catered to them
- Maintain the front of the restaurant clean and stocked, help my teammates with customers or orders
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Medical Administrative Office Assistant -
Interactive College of Technology
Gainesville, GA12.2015
High School Diploma -
Cedar Shoals High School
Athens, GA05.2012
Skills
- Diligent worker
- Self-motivated
- Experience with Microsoft Word and Excel
- Bilingual Spanish (verbal, written and reading)
- Great Communication Skills
- Multi-line phone proficiency
- Patient Scheduling
- Organizational Skills
- Confidentiality and Data Protection
- Quality Assurance
- Document and File Management
- Customer and client relations
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Sandro's Painting
06.2020 - 10.2021
Customer Service Agent
Concierge Contact Center
11.2019 - 05.2020
Assistant Teacher
KidsRKids
06.2017 - 06.2018
Receptionist
Greenwillow Pediatrics
03.2016 - 09.2016
Caregiver
Right At Home
02.2015 - 03.2016
Clerk/ Driver
Sandro's Painting
09.2014 - 02.2015
Warehouse
Entourage
04.2014 - 09.2014
Cashier/ Customer Service
Popeye's
01.2013 - 05.2014
Medical Administrative Office Assistant -
Interactive College of Technology
High School Diploma -
Cedar Shoals High School
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