Karen Robinson
Las Vegas,NV
Summary
Experienced and dedicated Customer Service Representative with a proven track record of delivering exceptional service and support. Skilled in multitasking, active listening, problem-solving, and collaborating within a team. Proficient in Microsoft Office and have a fast typing speed. Committed to providing top-notch customer service and adept at resolving issues efficiently. My goal is to continue growing professionally and contribute significantly to an organization's success.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Group
Las Vegas
01.2024 - 12.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers about billing, payment processing and support policies and procedures
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
Customer Service Representive
Molina Healthcare
Las Vegas
05.2022 - 01.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers about billing, payment processing and support policies and procedures
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
Customer Service Representive
Anthem Insurance Company
Las Vegas
05.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representive
Covid Clinic
Las Vegas
08.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Advocate
Livanta- LLC
Las Vegas
12.2015 - 11.2017
- Researched and resolved account and service problems with friendly, knowledgeable support
- Documented customer concerns and inquiry resolutions in internal computer system
- Listened to customers in actively to assess issues and provide accurate information
- Accessed multiple databases to investigate customer questions and concerns.
Claims Representative
Health Care Partners
Las Vegas
03.2015 - 04.2015
- Worked productively in fast-moving work environment to process large volumes of claims
- Verified client information by analyzing existing evidence on file
- Generated, posted and attached information to claim files
- Posted payments to accounts and maintained records
- Followed up with customers on unresolved issues.
Medical Assistant
Renuva Back and Pain
Omaha
01.2012 - 03.2014
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight.
Certified Nursing Assistant
Clarkson Family Clinic
Omaha
01.2004 - 01.2006
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certified in First Aid & CPR Training Class -
Las Vegas Certificate
01.2014
Kaplan University, Omaha Medical Assistance Applied Science -
Metro Community College, Omaha Certificate -
North Charleston High School, Charleston Certificate -
Skills
- Customer Service
- Active Listening
- Problem Solving
- Multitasking
- Team Collaboration
- Microsoft Office
- Typing Speed
- Communication Skills
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative
Farmers Insurance Group
01.2024 - 12.2023
Customer Service Representive
Molina Healthcare
05.2022 - 01.2023
Customer Service Representive
Anthem Insurance Company
05.2022 - 09.2022
Customer Service Representive
Covid Clinic
08.2021 - 04.2022
Customer Advocate
Livanta- LLC
12.2015 - 11.2017
Claims Representative
Health Care Partners
03.2015 - 04.2015
Medical Assistant
Renuva Back and Pain
01.2012 - 03.2014
Certified Nursing Assistant
Clarkson Family Clinic
01.2004 - 01.2006
Certified in First Aid & CPR Training Class -
Las Vegas Certificate
Kaplan University, Omaha Medical Assistance Applied Science -
Metro Community College, Omaha Certificate -
North Charleston High School, Charleston Certificate -
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