KAREN RODEZNO-AYALA
San Jose,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Experienced non-medical care provider with [17] years of in-home care experience. Providing bedside and personal care, including ambulation and personal hygiene assistance, is second nature to him Healthcare professional with experience managing specimens, assisting with mobility, and responding to emergencies. Compassionate, with a strong focus on providing outstanding customer service. Deep desire to assist clients in reaching their full potential. Ability to solve complex problems and maintain composure in stressful situations. Capable of staying up to date on relevant medical conditions and collaborating with qualified healthcare professionals to provide the care.
Overview
10
10
years of professional experience
Work History
Caregiver
IHSS
09.2019 - Current
- I have a son in the spectrum program I care for him by doing his daily living skills
- Made appointments for clients and accompanied them to them.
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Supported daily living activities by assisting with hygiene, [Task], and household chores.
- Assessed the client's progress toward annual and quarterly objectives.
- Arranged transportation for patients and accompanied them to doctor's appointments or errands.
- Helped residents with their bowel and bladder movements.
- Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations.
- Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized.
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
- Contribute to a positive living environment in order to improve the quality of life of my clients.
- Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
- Keep track of my clients' appointments and current medications.
- Identified specific needs and provided the highest level of care for the patient's well-being.
- Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
- Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
Care Manager Supervisor
OversightMD
01.2025 - 11.2025
- Supervised care management team, ensuring adherence to best practices and compliance standards.
- Developed and implemented care plans tailored to individual client needs, enhancing service delivery.
- Facilitated training sessions for new staff on care protocols and operational procedures.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care services.
- Managed case reviews, ensuring quality assurance in service provision and documentation accuracy.
- Led initiatives to enhance communication between caregivers and healthcare providers, improving patient outcomes.
- Evaluated staff performance regularly, providing constructive feedback and fostering professional development opportunities.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Handled escalated client concerns professionally and effectively resolved issues in a timely manner, preserving positive working relationships with key stakeholders.
- Enhanced team performance by providing ongoing coaching, training, and support to Care Managers.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Communicated with healthcare providers to facilitate continuity of care.
Customer Representative
Allstate
02.2024 - 01.2025
- Assisted customers with payments
- Processed payments for customer
- Helped create endorsement
- Helped create Quotes
Secretary's Assistant
Morgan Hill School District
06.2020 - 06.2023
- Coordinated scheduling and calendar management for executive team, ensuring optimal time utilization.
- Managed correspondence, maintaining effective communication between departments and external stakeholders.
- Developed and maintained organized filing systems, improving document retrieval efficiency.
- Assisted in preparing meeting agendas and taking minutes, fostering clear communication of decisions made.
- Streamlined office procedures by implementing digital tools for task tracking and project management.
- Oversaw inventory management of office supplies, ensuring availability while minimizing excess costs.
- Kept sensitive information secure through proper handling of confidential documents according to established policies and procedures.
Home Caregiver
Elena private family
11.2018 - 09.2021
- Offered mental and emotional support to clients in order to keep them happy and healthy.
- Interacted with patients and families with kindness and a positive, outgoing demeanor, resulting in the development of long-term professional relationships.
- Organized and administered medications on a regular basis to help alleviate symptoms and improve quality of life.
- Made a recording.
- Oversaw routine activities such as medication and personal hygiene to ensure safety.
- Kept track of everything.
- Was in charge of daily activities and offered assistance when necessary.
Cashier
Macy's
06.2016 - 09.2018
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Educated customers about [Type] promotions to increase sales.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals.
- Was in charge of daily activities and offered assistance when necessary.
- Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals.
- Ran errands for clients and transported them to appointments to maintain wellness and support daily living needs.
Education
Diploma - undefined
Live Oak High School
Morgan Hill, CAAssociate of Applied Science - Medical Front Office
Heald college
Milpitas, CA01.2005
Associate of Applied Science - Medical Reception
Heald college
Milpitas, CA01.2005
Diploma - undefined
High School
01.2001
Skills
Patient care
Accomplishments
- Participated in community outreach events like [barrett elementary ).
Timeline
Care Manager Supervisor
OversightMD
01.2025 - 11.2025
Customer Representative
Allstate
02.2024 - 01.2025
Secretary's Assistant
Morgan Hill School District
06.2020 - 06.2023
Caregiver
IHSS
09.2019 - Current
Home Caregiver
Elena private family
11.2018 - 09.2021
Cashier
Macy's
06.2016 - 09.2018
Diploma - undefined
Live Oak High School
Associate of Applied Science - Medical Front Office
Heald college
Associate of Applied Science - Medical Reception
Heald college
Diploma - undefined
High School