Karen Rodriguez
Banker
Lima,Peru
Summary
Personable Member Service Representative offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Member Service Representative
Navy Federal Credit Union
08.2014 - 08.2021
· Helped members resolve problems related to accounts/loans.
· Assisted members with submitting consumer loans, overdraft protection and credit card applications.
· Informed members about Navy Federal’s products and Services.
· Handled cash and other negotiable instruments.
· Proficient understanding of federal and other regulations relating to financial products and services.
· Mortgage Loan Officer.
· Handled team's scheduling.
· Kept team updated with our goals for the company.
· Granted Level 1 which granted access to Vault/ ATM's for processing and other duties.
· Help train new team members.
· Public Notary for the state of Texas.
· Used Spanish speaking skills to assist members when required for easier transactions.
Costume Character
Sea World
San Antonio, TX
04.2012 - 12.2013
Costume Character for Sesame Street
· Performer/ Dancer
· Children Interactions
· Customer Service
Education
High School Diploma -
Warren High School
San Antonio, TX 08.2009 - 06.2013
Associate of Arts - General Studies
Northwest Vista College
San Antonio, TX 05.2018 - 05.2020
Bachelor of Arts - Business Administration
American Public University System
Charles Town, WV 01.2022 - Current
Skills
Consumer banking
Account openings
Developing customer relationships
Cash Handling
Account servicing
Teller experience
Spanish speaking
Others/Volunteer
·I was honored with the Sustained Superior Performance Award (2017).
·Volunteered in Support of Community events in Okinawa, Japan (2014-2016).
·Represented Navy Federal at the MWR Texas Independence Day celebration, MWR Freedom Fest Event and NASCAR in Fort Worth, TX (2017).
·Spearheaded the 20 year anniversary celebration for the Fort Worth branch (2017), including being responsible for all food donations, decorations and the events, and making flyers ahead of time.
·Attended the USO Event to support our troops during the holidays at the Airport in San Antonio, TX (2018).
·Christmas Helotes Parade (Dec,2018)
Timeline
Bachelor of Arts - Business Administration
American Public University System
01.2022 - Current
Associate of Arts - General Studies
Northwest Vista College
05.2018 - 05.2020
Member Service Representative
Navy Federal Credit Union
08.2014 - 08.2021
Costume Character
Sea World
04.2012 - 12.2013
High School Diploma -
Warren High School
08.2009 - 06.2013