Karen Rodriguez

Creation and updating of services on the system to ensure customers receive their commodity on time.

• Request merchandise insurance
• Request carrier payments
• Creation and updating of services on the internal system
• Serving clients from Mexico, USA and Canada
• Up to 50 operations per month

Building relationships with clients and carriers, and collaborating with national services to guarantee deliveries on time.

• Coordinating national services.
• Organized customer satisfaction survey to get their feedback about service
• Developed international service of the company
• Analysis of profit per service

Established strong relationships with carriers and determine prices of all land services.

• Search for truck availability
• Negotiate extra charges
• Negotiating rates for current and potential carriers
• Helped create a TMS database for carrier rates

Management and supervision of warehouse progress, problem solving and customer requirements at national level.

• Month inventory closings on WMS system
• Process of entering and exiting merchandise virtually in WMS
• Compare virtually and physical inventories
• Superuser of WMS system