Karen Rodriguez
Highlands,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Cake Decorator
HEB Grocery Store
08.2022 - 02.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Precisely arranged display cases throughout workday to highlight finished products.
Key Holder
Kirkland's Home
11.2020 - 10.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Streamlined shipment processing by implementing efficient sorting and labeling techniques.
Girl Scout Volunteer
Girl Scouts of San Jacinto
09.2017 - 09.2020
- Recognized individual achievements amongst scouts regularly to provide motivation towards continuous improvement.
- Boosted fundraising efforts for local community causes through coordinating events and campaigns alongside other volunteers.
- Achieved increased community engagement through planning and executing various service projects involving troop members.
- Implemented safety guidelines during all scouting activities to ensure physical well-being and emotional security across the board.
- Enhanced troop communication by organizing and leading regular meetings, fostering a positive environment for open discussion.
- Coordinated outdoor adventures such as camping trips and hikes, emphasizing environmental stewardship and fostering an appreciation for nature.
- Assisted in preparing recreational materials and supplies for each activity.
- Implemented strategies to improve organizational financial performance.
Customer Service Representative
Inter National Bank
01.2016 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Data Entry Clerk
MedFast Management Services
03.2014 - 01.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Education
Medical Administrative Assisting Tech Diploma - Medical Billing & Coding
South Texas Vocational Technical Institute - McAllen
1800 S Main St #500, McAllen, TX 7850307.2014
High School Diploma -
Psja Memorial Early College High School
800 S Alamo Rd, Alamo, TX 7851605.2010
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Customer Service
- Workplace Safety
- Inventory Monitoring
- Marketing initiatives
- Retail Operations
- Data Entry & Accuracy
- Problem-solving skills
- Call Center Customer Service
- Verbal and written communication
- Product Knowledge
- Cash Handling
- Administrative Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cake Decorator
HEB Grocery Store
08.2022 - 02.2023
Key Holder
Kirkland's Home
11.2020 - 10.2021
Girl Scout Volunteer
Girl Scouts of San Jacinto
09.2017 - 09.2020
Customer Service Representative
Inter National Bank
01.2016 - 05.2017
Data Entry Clerk
MedFast Management Services
03.2014 - 01.2016
Medical Administrative Assisting Tech Diploma - Medical Billing & Coding
South Texas Vocational Technical Institute - McAllen
High School Diploma -
Psja Memorial Early College High School
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