Karen Rodriguez
Snellville,Georgia
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Substitute teacher
San Onofre School
09.2014 - 06.2015
- I was a substitute teacher for kindergarten through eighth grade special needs children
Assistant III, recruiter
Convergys
01.2011 - 06.2012
- I assisted with all HR related communications such as pre screening candidates, setting up interviews and creating new hire packets
- Coordinated recruiting activities including: posting and closing positions in Vurv and sending to Smart Post
- Coordinated on-boarding process with new hires including conducting paperwork sessions with all new hires, processing background investigation, creating new personnel files, ensuring receipt of all necessary new hire paperwork and documents
- I created employee ID numbers through People Soft in the on-boarding process
- Coordinated and processed payroll-related paperwork and maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations in employee personnel files
- I inputted all tax information and completed employees I-9 and e-verify
- I created Microsoft Excel spreadsheets for tracking employees' status and a sourcing tracker to show where our advertising dollars were best spent
- Created and maintained confidential HR files for 600+ employees
- I created session ids in Kenexa for assessments
- I answered the phone and took walk-ins from the street and from the site
Team Leader
Convergys
01.2009 - 03.2009
Customer Care Agent
Convergys
11.2008 - 01.2009
- Provided World Class Customer Service
- I ascertained the customer's needs and developed a telecommunication plan that would benefit their company
- I educated the customer on the details of their billing statements and cleared up any misunderstandings
- Through diplomatic means I helped diffuse irate customers
Education
Bachelor of Arts - Journalism
Georgia State University
Atlanta, GA06-1999
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Substitute teacher
San Onofre School
09.2014 - 06.2015
Assistant III, recruiter
Convergys
01.2011 - 06.2012
Team Leader
Convergys
01.2009 - 03.2009
Customer Care Agent
Convergys
11.2008 - 01.2009
Bachelor of Arts - Journalism
Georgia State University
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