Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Rodriguez

Old Bridge

Summary


Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

28
28
years of professional experience

Work History

VP Branch Manager

Popular Bank
07.2000 - Current
  • Increased company growth through collaboration with sales and marketing departments.
  • Identified opportunities to improve business process flows and productivity.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Managed financial, operational and human resources to optimize business performance.
  • Cultivated company-wide culture of innovation and collaboration.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Represented organization at industry conferences and events.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Complied with established internal controls and policies.

Customer Service Representative

First Savings Bank
08.1997 - 06.2000
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ
06-1996

Skills

  • Forecasting
  • Targeted marketing
  • Portfolio optimization
  • Staff development
  • Business development
  • Complex Problem-solving
  • Relationship building

Languages

Spanish
Full Professional

Timeline

VP Branch Manager

Popular Bank
07.2000 - Current

Customer Service Representative

First Savings Bank
08.1997 - 06.2000

High School Diploma -

Perth Amboy High School
Karen Rodriguez
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