Karen Rogensues
St. Clair Shores,MI
Summary
Dynamic professional with a proven track record at Gleaners Community Food Bank of Southeastern Michigan, enhancing client satisfaction and volunteer coordination. Recognized for exceptional customer service and adept at leveraging Primarius and Excel for operational efficiency. Skilled in adaptability and time management, significantly contributing to team success and mission advancement.
Hardworking and passionate job seeker with strong organizational skills eager to secure Agency Relations Coordinator position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Agency Relations Detroit Pick Up Coordinator
Gleaners Community Food Bank of Southeastern Michigan
10.2020 - Current
- Enhanced client satisfaction by providing exceptional customer service in responding to inquiries and resolving concerns. Received an excellent customer service award from our, "Great Team" in 2024.
- Worked with the Detroit team to gather input on improvements for future remodeling.
- Developed the electronic free items list for agencies to use to make decisions on free food they could use before arriving. This document is updated in realtime each morning and throughout the day.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Volunteer Coordinator
Gleaners Community Food Bank of Southeastern Michigan
06.2011 - 12.2020
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraising and packing of bulk food.
- Provided ongoing support to volunteers throughout their event, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
- Managed a database of our volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Maintained compliance with safety regulations and policies during all volunteer activities, ensuring safe environment for everyone involved.
- Monitored project progress and adjusted plans as necessary.
- Developed and maintained volunteer database, facilitating effective communication and scheduling.
Education
Associate of Science - Business
Macomb Community College
Warren, MIAssociate of Science - Management
Macomb Community College
Warren, MIBachelor of Science - Elementary Education
Wayne State University
Detroit, MI05-1995
Skills
Working knowledge of Primarius, Excel and Word
Adaptability
Excellent customer service skills
Excellent time management skills
Punctual and Dependable
Timeline
Agency Relations Detroit Pick Up Coordinator
Gleaners Community Food Bank of Southeastern Michigan
10.2020 - Current
Volunteer Coordinator
Gleaners Community Food Bank of Southeastern Michigan
06.2011 - 12.2020
Associate of Science - Business
Macomb Community College
Associate of Science - Management
Macomb Community College
Bachelor of Science - Elementary Education
Wayne State University
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