Karen Romero Lemus
Carencro,NJ
Summary
Dedicated administrative professional well-versed in communication and team building. Adept at patient advocacy and education with commitment to efficiency. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to your team. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Lead Patient Service Representative
Summit Health Management
Montclair, NJ
05.2017 - Current
- Reviewed and corrected claim errors to facilitate smooth processing.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Train new staff and provide ongoing training for existing staff
- Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
- Provides and collects all necessary HIPPA documentation from patients
- Scans the insurance cards, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers
Tax Preparer Assistant
Liberty Tax Services
Clifton, NJ
01.2022 - 04.2022
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Facilitated communication between clients and tax authorities.
Certified Patient Service Representative
RWJ Barnabas Health Medical Group
Livingston, NJ
03.2015 - 04.2017
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Assist patients during checkout, ensuring they have post-treatments instructions if required
- Work in compliance with hospital policies and procedures and adhere to government regulation
- Train new employees and guide them through day-to-day required activities
- Complete physician orders, admission, transfer and discharge activities
Education
Business Administration
Essex County College
Newark, NJ 09.2014 - Current
Skills
Medical insurance
Teamwork and Collaboration
Bilingual Spanish/ English
Insurance verifying
Problem-Solving
Flexible and Adaptable
Organization and Time Management
Planning and Coordination
Timeline
Tax Preparer Assistant
Liberty Tax Services
01.2022 - 04.2022
Lead Patient Service Representative
Summit Health Management
05.2017 - Current
Certified Patient Service Representative
RWJ Barnabas Health Medical Group
03.2015 - 04.2017
Business Administration
Essex County College
09.2014 - Current