Karen Roque-Trejo
Mocksville,North Carolina
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Appointment Scheduler
RT's House Cleaning Service LLC
2019.08 - Current
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Cashier
East Coast Wings + Grill
2020.09 - 2023.10
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Front End Cashier
Walmart
2022.02 - 2022.09
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Education
Associate of Business Administration - Business Administration And Management
Davidson-Davie Community College
1205 Salisbury Rd Mocksville05.2025
Skills
- Call Screening
- Computer Skills
- Teamwork and Collaboration
- Conflict Resolution
- Customer Service
- Schedule Coordination
- Guest Relations
- Multitasking Abilities
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Front End Cashier
Walmart
2022.02 - 2022.09
Cashier
East Coast Wings + Grill
2020.09 - 2023.10
Appointment Scheduler
RT's House Cleaning Service LLC
2019.08 - Current
Associate of Business Administration - Business Administration And Management
Davidson-Davie Community College
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