Karen Roque-Trejo
Mocksville,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Professional House Cleaner
RT's House Cleaning Service
Mocksville , NC
2024.01 - Current
- Maintained and organized cleaning supplies stock.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned rooms to occupant-ready status to satisfy future guests.
Server/Cashier
East Coast Wings + Grill
Mocksville
2020.09 - Current
- Provided excellent customer service to ensure satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Appointment Scheduler
RT's House Cleaning Services
Mocksville , NC
2016.02 - Current
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Resolved customer complaints in a professional manner.
Front End Associate
Walmart
Mocksville , NC
2022.02 - 2022.11
- Processed customer transactions and provided excellent customer service.
- Provided product knowledge to customers as needed.
- Answered incoming calls promptly, providing accurate information about products and services.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
Education
High School Diploma -
Davie County Highschool
Mocksville, NC2020-06
Some College (No Degree) - Business Administration And Management
Davidson-Davie Community College
Thomasville, NCSkills
- Guest Relations
- Client Relationship Building
- Schedule Coordination
- Telephone management
- Appointment confirmation
- Call Management
- Computer Skills
- Customer Service
- Time Management
Languages
Spanish
Native/ Bilingual
Affiliations
- Part-time student at Davidson-Davie Community College working for Associates degree on Business Administration and Management.
- Owner of RT's House Cleaning Service in Mocksville, North Carolina.
Timeline
Professional House Cleaner
RT's House Cleaning Service
2024.01 - Current
Front End Associate
Walmart
2022.02 - 2022.11
Server/Cashier
East Coast Wings + Grill
2020.09 - Current
Appointment Scheduler
RT's House Cleaning Services
2016.02 - Current
High School Diploma -
Davie County Highschool
Some College (No Degree) - Business Administration And Management
Davidson-Davie Community College
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