Karen Rosales

Albuquerque,NM

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

years of professional experience

Work History

Assistant Manager

Sunglass Hut

02.2019 - Current

Offer hands- on assistance to customers, assessing needs, and maintaining current knowledge of the customers preferences.
Maintaining a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff and maintaining a positive work environment.
Implemented staff training, product knowledge, and improving customer service skills.
Monitored cash intake and deposit records.
Helped with planning schedules and delegating tasks to meet coverage and service demands.
Assisted in recruiting, interviewing, hiring, and onboarding for new employees.
Evaluated employee performance and give feedback to improve skills.
Maintained professional demeanor by staying calm when addressing to unhappy or angry customers.
In charge of three core stores.

Education

Undergraduate -

Central New Mexico Community College

Albuquerque, NM

Bachelor of Science - Civil Engineering

University of New Mexico

Albuquerque, NM

05.2028

Skills

Self-Confidence
Strong Work Ethic
Spanish Fluency/Bilingual
Performance Evaluations and Tracking
Onboarding
Employee Coaching and Mentoring
Professional and Courteous
Staff Training

Problem Resolution
Computer Skills
Teamwork and Collaboration
Team Leadership
Customer Service
Sales Growth
Staff Development

Awards

Granted a paid internship with the Computer and Science Engineering department of the University of New Mexico back in 2018.

Languages

Spanish

Full Professional

English