Karen Rosales
Midland,TX
Summary
Results-oriented Family Support Worker skilled in crisis intervention and community resource coordination. Known for effective documentation of client progress and interactions, driving impactful support for families in need.
Overview
1
1
year of professional experience
Work History
Family Support Worker
South Plains Community Action Association
Lubbock, TX
02.2026 - Current
- Assisted families in accessing community resources and support services.
- Provided crisis intervention and emotional support to clients in need.
- Coordinated workshops and group sessions on parenting skills and family dynamics.
- Documented client interactions and progress in case management software.
- Managed approximately 30 incoming calls, emails and faxes per day from clients.
Sales Associate
Dillard's
Midland, TX
05.2025 - 02.2026
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment efforts.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to organize promotional displays and improve store aesthetics.
- Educated customers on product features and benefits to drive sales conversions.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Midland Senior High School
Midland, TX05.2023
Skills
- Behavioral support
- Professional boundaries
- Self-awareness
- Child abuse and neglect dynamics
- Community resources
- Eligibility requirements
- Report generation
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Family Support Worker
South Plains Community Action Association
02.2026 - Current
Sales Associate
Dillard's
05.2025 - 02.2026
High School Diploma -
Midland Senior High School