KAREN ROSENQUIST
Steger,IL
Summary
Continue to build on my customer service, recruitment and management expertise to help my company surpass expectations and ensure continual growth and customer satisfaction.
Overview
17
17
years of professional experience
Work History
ACCOUNT EXECUTIVE
POSITIVE PAYMENT SOLUTIONS
05.2018 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Maintain and retain accounts by answer customer questions regarding their account and billing
NATIONAL RECRUITER, AMERIBANC NATIONAL
01.2015 - Current
- Solely responsible for Recruiting Department Thoroughly reviewed hundreds of resumes daily to determine qualified candidates for multiple-part interview process
- Independently hired qualified candidates after holding multiple round interviews Established new rep territories, entered personal rep details into database as well as payroll system
- Worked closely with HR, RSM’s and IT to ensure new rep success; communicated immediate needs for growth of OSR roster Individually responsible for making recruitment successful and profitable Organized and mailed new rep packets using FedEx Ship and USPS
- Express Mail software Kept organized, mistake-free database which assisted all employees with their daily tasks
- Maintained precise interview schedule while multi-tasking with data entry, new rep material shipments, managing email correspondence and tracking rep’s progress in mandatory company training procedures
- Built strong relationships with new hires to assist in first days in the field as well as continually encouraged and supported their individual growth.
ACCOUNT EXECUTIVE
AMERIBANC NATIONAL
01.2012 - 01.2015
- Excelled in meeting daily and monthly sales goals through cold calls, use of daily appointment logs and occasional lead generation Worked with management to attain new clients and assisted in training of new hires Quickly assessed and resolved a wide range of merchant issues resulting in numerous referrals and continued customer service excellence Efficiently used Doc-U-Sign and Adobe to complete processing application for all new and existing merchants; resulting in quicker sales and application process Used extensive knowledge of industry products/services to properly train new department hires Effectively managed time by completing merchant applications during sales calls
SALES EXECUTIVE
INTERNATIONAL MERCHANT SERVICES
01.2007 - 01.2012
- Consistently met daily and monthly sales goals/quotas Provided merchants with clear and concise product and service details, ensuing their business success and overall satisfaction Worked with management to attained new client leads through personal industry research Time-management and multi-tasking provided consistent sales patterns for whole team during industry slow periods
Education
B.A. - BUSINESS ADMINISTRATION
EUREKA COLLEGE
EUREKA, IL1994
Skills
- SKILLS Top sales performer for multiple companies
- Extensive Customer Service Experience and Training
- Skilled in
- Microsoft Office, Adobe, Doc-U-Sign, Database
- Management
- Providing clear and concise communication internally and
- Externally
- Ability to multi-task and problem solve given any situation
- Keep updated on industry news, trends and products/services
- Quick learner, decisive and work well both independently and
- With a team
- Both logical and inventive in thought/reasoning process
Timeline
ACCOUNT EXECUTIVE
POSITIVE PAYMENT SOLUTIONS
05.2018 - Current
NATIONAL RECRUITER, AMERIBANC NATIONAL
01.2015 - Current
ACCOUNT EXECUTIVE
AMERIBANC NATIONAL
01.2012 - 01.2015
SALES EXECUTIVE
INTERNATIONAL MERCHANT SERVICES
01.2007 - 01.2012
B.A. - BUSINESS ADMINISTRATION
EUREKA COLLEGE
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