Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Ross

Peotone,IL

Summary

Adept at enhancing customer loyalty and satisfaction, I spearheaded initiatives at Coopers Hawk that significantly improved service quality and team efficiency. My expertise in staff training and guest relations, coupled with a knack for maintaining high food safety standards, has consistently elevated the dining experience, fostering a positive and results-driven work environment. Service-centric Restaurant Supervisor with [Number] years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards

Overview

9
9
years of professional experience

Work History

Restaurant Supervisor

Coopers Hawk
03.2015 - 04.2024
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.

Education

Bachelor of Science - Business Management

Northern Illinois University
Dekalb, IL
05.1997

High School Diploma -

Englewood High School
Chicago, IL
06.1993

Skills

  • Customer Service
  • Team Coordination
  • Hospitality
  • Staff Training
  • Guest Relations
  • Service Quality
  • Team Management
  • Staff Supervision
  • Food Safety Compliance
  • Task Delegation

Timeline

Restaurant Supervisor

Coopers Hawk
03.2015 - 04.2024

Bachelor of Science - Business Management

Northern Illinois University

High School Diploma -

Englewood High School
Karen Ross