Karen Rowe
Toms River,NJ
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems as well as proven office manager with over 10 years' experience providing administrative support to over 80 staff members and interfacing with management and IT; Ability to communicate in a clear, concise and professional manner with all levels of management, both in person and in writing; Proficiency in Google Suite (Gmail, Drive, Docs, Sheets, Slides); Proficiency in managing social media platforms including Facebook and Instagram; Ability to train one-on-one or in small group settings; High organization skills in managing multiple projects simultaneously; Ability to adjust direction when situation warrants; Work independently without regular direct supervision; Ability to multitask and organize such that tasks are completed in an efficient and timely manner.
Overview
14
14
years of professional experience
Work History
Front Desk Medical Receptionist
Ocean County Foot & Ankle Surgical Associates
Toms River, NJ
12.2022 - Current
- Checked patients in and out for appointments and collected co-payments.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled physical and digital documents, charts and reports.
- Processed patient payments and scanned identification and insurance cards.
- Conducted patient intake interviews to collect medical information and insurance details.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Entered insurance, demographics and health history into patient database.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Communicated with patients with compassion while keeping medical information private.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Branch Service Specialist/Office Manager
Allen Tate Realty
05.2018 - 02.2022
- Served as Branch Service Specialist for three (3) office complexes with an 80-realtor workforce; managed all the onboarding of new and experienced agents; met with clients and agents for all paperwork review and completion; setup all office supply orders and managed for all 3 complexes; set up all printer drivers, copier support and managed Google calendar; processed all paperwork for agent departures and transfers; maintained all complexes workrooms along with associated supplies and equipment; assisted branch leader with social media posts including Facebook and Instagram
OWENS LAW FIRM - WALHALLA, SC
04.2016 - 02.2018
- Operated and managed all aspects of a high-tempo law office; Conducted, scheduled, and managed all attorney day to day tasks; Communicated daily with clients and peers; Prepared wills, trusts and managed client appointments; Conducted attorney related phone calls and community interaction
Realtor
DWELL REALTY - ANCHORAGE, AK
04.2012 - 04.2014
- Completed (>10) home sales through marketing, networking, and social engagements; Conducted, scheduled, and managed open houses; Communicated daily with brokers and clients; Sought out and negotiated marketable homes for listing; Conducted new home marketing techniques with broker and builders
Office Manager
ZIMMERMAN AND ASSOC. - ANCHORAGE, AK
04.2010 - 03.2012
- Operated and managed all aspects of a high-tempo law office; Conducted, scheduled, and managed all attorney day to day tasks; Communicated daily with clients and peers; Prepared wills, trusts and managed client appointments; Conducted attorney related phone calls and community interaction
Education
BACHELOR OF SCIENCE IN PSYCHOLOGY -
DREW UNIVERISTY
06.1993
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- WPM: 90
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- HIPAA Compliance
- Paperwork Coordination
- Patient Relations
- Call Handling
- Schedule Coordination
- Payment Collection
- Information Documentation
- Front Desk Operations
Personal Information
Title: Office Manager
Hobbies and Interests
Traveling, Family and Friends
Timeline
Front Desk Medical Receptionist
Ocean County Foot & Ankle Surgical Associates
12.2022 - Current
Branch Service Specialist/Office Manager
Allen Tate Realty
05.2018 - 02.2022
OWENS LAW FIRM - WALHALLA, SC
04.2016 - 02.2018
Realtor
DWELL REALTY - ANCHORAGE, AK
04.2012 - 04.2014
Office Manager
ZIMMERMAN AND ASSOC. - ANCHORAGE, AK
04.2010 - 03.2012
BACHELOR OF SCIENCE IN PSYCHOLOGY -
DREW UNIVERISTY
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