Karen Roy

Collaborated with other co-owner on strategic decisions related to the company's growth plan.

Maintained daily tracking of work completed in the field using Jotform.

Created weekly invoices.

Worked closely with clients to ensure on-time payments, and kept up to date records of Accounts Receivables.

Obtained quotes and maintained insurance as needed by each client.

Used Quickbooks to maintain accurate tracking of purchases.

Filed and paid business taxes.

Processed payroll for small number of full time employees ensuring accuracy of deductions and pay

Reviewed timesheets for accuracy and completeness prior to processing payroll.

Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.

Process all vendor invoices and pay on time using Microsoft GP.

Process incoming purchase orders.

Purchase parts for customers and for stock.

Created and maintain tracking spreadsheet cutting back on lost or late orders.

Liaise between vendors and customer service representatives and handle any issues that may arise including returns.

Maintain weekly metrics spreadsheet.

Create new vendor accounts and add parts to GP.

Assist with accounts receivables, shipping/receiving and special projects as needed.

Intern position supporting the Vice President of Operations.

Maintain personnel files and update as needed and arrange onboarding of new hires.

Assist with organizing billing and invoices with confidentiality.

Responsible for making travel arrangements, being careful to adhere to company budgets.

Assist with procurement of needed equipment including obtaining quotes, researching and arranging for pickup/delivery.

Create employment ads on Indeed and social media to recruit field personnel.

Maintain database of incoming resumes and applications, conduct interviews and screen candidates for open positions.

Follow up with new hires to ensure a smooth transition into their new role.

Completed monthly audits of over 3000 One Call tickets across all business units and prepared spreadsheets highlighting documentation errors to send for further review or correction.

Worked directly with supervisors and division vice presidents to achieve a less than 3% error rate in documentation on a company wide scale.

Conducted regular presentations to executive officers providing detailed updates on department goals.

Provided instant availability by phone, email and chat to field personnel to answer documentation questions.

Created and implemented plan for streamlining workflow.

Attended regular training meetings, keeping up to date with the latest company procedures and state laws.

Enrolled in ROW college to obtain better knowledge of field operations.

Consistently outperformed department peers.

Oversaw general operations including customer service, advertising, cash handling, and managing personnel.

Created and maintained proper social media presence with Facebook, Instagram and Yelp, generating a broader customer base.

Established an extensive portfolio and detailed event planning system.

Increased profit margin by 30% in the first year by negotiating better rates with vendors and various other budget cuts.

Responsible for all accounts payables including researching and resolving invoice discrepancies, maintaining vendor files and entering invoices into the company's POS system.

Resolved difficult customer issues or complaints with compassion, keeping the customer's needs in mind.

Managed accounts receivables, checking reports daily and sending reminders to customers as needed. Processed payments and prepared deposits to be made.