Karen R. Resendez
Houston,TX
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly.
Overview
13
13
years of professional experience
Work History
Receptionist
Angel Animal Hospital
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Registered Behavior Technician
Behavioral Innovations
04.2023 - 06.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Registered Behavior Technician (RBT)
KYO Care
07.2022 - 04.2023
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Technician
Angel Animal Hospital
08.2012 - 07.2022
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Responded to inquiries from callers seeking information.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
Master of Arts - Marriage And Family Therapy
MA University of Houston Clear Lake
Houston, TX05-2026
B.S - Psychology
University of Houston Clear Lake
05.2022
Associates Degree - Social Behavior
San Jacinto College Central Campus
Pasadena, TX05.2019
Skills
- Dependability
- Organization skills
- Customer/Client relations
- Appointment scheduling
- Bilingual
- Time management
- Accuracy/Attention to Detail
- Multitasking
- Communication
Timeline
Receptionist
Angel Animal Hospital
07.2024 - Current
Registered Behavior Technician
Behavioral Innovations
04.2023 - 06.2024
Registered Behavior Technician (RBT)
KYO Care
07.2022 - 04.2023
Technician
Angel Animal Hospital
08.2012 - 07.2022
B.S - Psychology
University of Houston Clear Lake
Associates Degree - Social Behavior
San Jacinto College Central Campus
Master of Arts - Marriage And Family Therapy
MA University of Houston Clear Lake
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