KAREN RUBIO

• Managed daily operations of branch office, including scheduling staff and ordering supplies
• Developed operational procedures to ensure efficient workflow in the branch office.
• Coordinated with other departments for smooth functioning of branch activities
• Conducted performance reviews and provided feedback to employees.
• Assisted in recruitment process by screening resumes and interviewing candidates
• Handled customer queries regarding products and services offered by the organization
• Managed and inspired team members to performs to full potential, driving branch profitability
• Planned work schedules to maintain adequate staffing levels.
• Assigned duties to employees and examined work accuracy neatness and timeliness.
• Developed and maintained scheduling procedures to ensure timely completion of projects.
• Created, Updates and monitored project schedules for multiple departments
• Assisted in recruitment process by screening resumes and interviewing candidates
• Maintained friendly and professional customer interactions.
• Work and communicate with all company personnel, including Management, Sales, Accounting, Field, and Office staff
• Organize and schedule installations, inspections, etc
• Update project management database with appropriate status
• Manage any exceptions to the process
• Ensure timely achievement of permission to operate
• Excellent verbal and written communication skills
• Diligence and critical thinking skills
• Proficient in MS Office (MS Word, Excel) and CRM software
• Excellent organizational and time management skills.

• Provide professional, efficient, and exceptional service always
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer
• Manage the finances by maintaining accurate balances
• Answer phones and direct calls appropriately
• Verify all patient's medical insurance coverage
• Verify Schedule with offices
• Provide excellent service with patients
• Respond to emails in a timely manner.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.

Receive patients and initiate patients' admission process

• Verified insurance coverage and obtained pre-authorizations.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Input all patients' demographics into Nextgen and Gmed software
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Develop X rays
• Administrative tasks
• Handling mail
• Maintain inventory
• Prepared and maintained accurate patient information
• Assisted in all Spanish translation.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs and other tests based on patient presentation in office.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

• Operated a cash register
• Greeted customers and answered questions
• Worked long busy hours
• Memorized menu items
• Upselling and Suggestive selling
• Understood and communicated products and services.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials, and took drink orders.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Bussed and reset tables to keep dining room and work areas clean.