Karen Rubio
Winston Salem,NC
Summary
Currently seeking a position where I can use all the skills I have acquire throughout the years of work. I have worked in different settings from dental offices, call centers, and my family owned food truck. I have gained so much knowledge from the wide variety of people I have had the pleasure to work with and work for. I learn to adapt to my surrounding and make the best of each situation I encounter.
Overview
7
7
years of professional experience
Work History
Cashier, Cook, Preparation, Inventory
Family Owned Food Truck Business
07.2019 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Call Center Representative
Concentrix
05.2022 - 09.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined call center operations for increased efficiency through effective call routing and queue management.
- Managed high-volume call flows while maintaining a professional demeanor and quick response times.
- Improved first-call resolution rates with thorough issue investigation and clear communication to customers.
- Collaborated with team members to share best practices, tips, and tricks for handling difficult calls or issues.
Front office Receptionist
Lane and Associates Family Dentistry
03.2017 - 06.2019
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
Education
DA 1 Certification - Dental Assisting
Sunrise Dental School
Winston-Salem, NC12.2016
High School Diploma -
RJ Reynolds High School
Winston-Salem, NC06.2009
Skills
- Payment Processing
- Drawer balancing
- POS Systems
- HIPAA Compliance
- Patient Scheduling
- Dental Terminology
- Document Preparation
- Patient Rapport
Skill Summary
- Bilingual (English/Spanish)
- Customer Service
- Problem Solving
- Teamwork
- Follows Directions
- Organizations Skills
- Emotional intelligence
- Marketing
- Back Up Dental Assistant
Accreditations
- Sunrise School, Winter 2016
- DA 1
- Radiology
- RJ Reynolds High School, Class of 2009
- High School Diploma
Timeline
Customer Call Center Representative
Concentrix
05.2022 - 09.2023
Cashier, Cook, Preparation, Inventory
Family Owned Food Truck Business
07.2019 - Current
Front office Receptionist
Lane and Associates Family Dentistry
03.2017 - 06.2019
DA 1 Certification - Dental Assisting
Sunrise Dental School
High School Diploma -
RJ Reynolds High School
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