Summary
Overview
Work History
Education
Skills
Skill Summary
Accreditations
Timeline
Generic

Karen Rubio

Winston Salem,NC

Summary

Currently seeking a position where I can use all the skills I have acquire throughout the years of work. I have worked in different settings from dental offices, call centers, and my family owned food truck. I have gained so much knowledge from the wide variety of people I have had the pleasure to work with and work for. I learn to adapt to my surrounding and make the best of each situation I encounter.

Overview

7
7
years of professional experience

Work History

Cashier, Cook, Preparation, Inventory

Family Owned Food Truck Business
07.2019 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Call Center Representative

Concentrix
05.2022 - 09.2023
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Streamlined call center operations for increased efficiency through effective call routing and queue management.
  • Managed high-volume call flows while maintaining a professional demeanor and quick response times.
  • Improved first-call resolution rates with thorough issue investigation and clear communication to customers.
  • Collaborated with team members to share best practices, tips, and tricks for handling difficult calls or issues.

Front office Receptionist

Lane and Associates Family Dentistry
03.2017 - 06.2019
  • Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
  • Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.

Education

DA 1 Certification - Dental Assisting

Sunrise Dental School
Winston-Salem, NC
12.2016

High School Diploma -

RJ Reynolds High School
Winston-Salem, NC
06.2009

Skills

  • Payment Processing
  • Drawer balancing
  • POS Systems
  • HIPAA Compliance
  • Patient Scheduling
  • Dental Terminology
  • Document Preparation
  • Patient Rapport

Skill Summary

  • Bilingual (English/Spanish)
  • Customer Service
  • Problem Solving
  • Teamwork
  • Follows Directions
  • Organizations Skills
  • Emotional intelligence
  • Marketing
  • Back Up Dental Assistant

Accreditations

  • Sunrise School, Winter 2016
  • DA 1
  • Radiology
  • RJ Reynolds High School, Class of 2009
  • High School Diploma

Timeline

Customer Call Center Representative

Concentrix
05.2022 - 09.2023

Cashier, Cook, Preparation, Inventory

Family Owned Food Truck Business
07.2019 - Current

Front office Receptionist

Lane and Associates Family Dentistry
03.2017 - 06.2019

DA 1 Certification - Dental Assisting

Sunrise Dental School

High School Diploma -

RJ Reynolds High School

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Karen Rubio