Karen Russell
Enterprise Sales Engineer
Fort Lauderdale,FL
Summary
Sales Engineer with proven track record in the telecom industry and significant expertise with Comcast products. Adept at working with customers to determine IT challenges within organization and engineer practical solutions. Friendly and personable with solid history of successful relationship management.
Overview
13
13
years of professional experience
Work History
Enterprise Sales Engineer 2
Comcast Business
Sunrise, Florida
03.2020 - Current
- Attends customer meetings in person, virtually and via the phone. Interacts with all levels of customer's management team to drive new sales.
- Responsible for documents, both diagrams and writing, that are presented as the solution to the customer while describing the benefits of the solution and building relationships with customers.
- Develop solutions leveraging Comcast Managed Network Services portfolio for both voice and data.
- Assist Account Manager with strategic and tactical account planning.
- Technical expert for all Comcast Business products and services.
- Provide updates to leadership on specific customer due dates, and other portions of current opportunities.
- Conduct monthly trainings with sales to further their knowledge of products and procedures
Enterprise Sales Engineer 2
Comcast Business
Reston, VA
08.2014 - 03.2020
- Attends customer meetings in person, virtually and via the phone. Interacts with all levels of customer's management team to drive new sales.
- Responsible for documents, both diagrams and writing, that are presented as the solution to the customer while describing the benefits of the solution and building relationships with customers.
- Develop solutions leveraging Comcast Managed Network Services portfolio for both voice and data.
- Assist Account Manager with strategic and tactical account planning.
- Technical expert for all Comcast Business products and services.
- Provide updates to leadership on specific customer due dates, and other portions of current opportunities.
- Conduct monthly trainings with sales to further their knowledge of products and procedures
Customer Solutions Engineer
Comcast Business
Reston, VA
09.2012 - 08.2014
- Responsible for providing specific product and technical knowledge, advice, and support to customers and sales representativesin the Small and Medium business space
- Subject Matter Expert on Comcast Business Voice Edge • Conduct on-site or virtual Voice Edge demo for prospects
- Work as collaborative member of the sales team to market and sell the company’s product line.
Senior Support Analyst
Verizon Business
Ashburn, VA
03.2008 - 07.2012
- Drive Revenue for the Region through coordination with downstream teams
- Strong leadership skills to move orders throughout the month while impacting regional objectives
- Executive escalations/PUC complaints/Outage Escalations – notify customer of resolution within 1 hour of receipt
- Manage misquotes, coordinate with contract management team to implement any amendments
- Training Coordination
- Utility person who can assist or back up Sales Support Specialist, Project Manager, Center Manager, and Sales coordinators
- Plans, Coordinates, and manages all center projects and special projects to ensure accuracy, efficiency, and productivity
Education
Certification - Network Engineering
Strayer University
Washington, DCCertification - Adtran Products
Adtran
Huntsville, ALCertification - Computer Networking
Ciena Certification
Reston, VACertification - Network Administration
Northern Virginia Community College
Annandale, VASkills
Pre-sales support
OUT ERG
Current member of the Comcast OUT ERG.
Previously was a committee Lead for Beltway OUT, where my responsibilities included designing and support special events and activities of interest to the OUT community. Developed and Maintain year-long calendar of events pertaining to OUT ERG. Present to ERG leadership team the event plan, including budget, location, food, beverage, RSVP list, and any other additional information. Coordinate with Marketing and Communication Leads to announce and disseminate information about upcoming events
Timeline
Enterprise Sales Engineer 2
Comcast Business
03.2020 - Current
Enterprise Sales Engineer 2
Comcast Business
08.2014 - 03.2020
Customer Solutions Engineer
Comcast Business
09.2012 - 08.2014
Senior Support Analyst
Verizon Business
03.2008 - 07.2012
Certification - Network Administration
Northern Virginia Community College
Certification - Computer Networking
Ciena Certification
Certification - Adtran Products
Adtran
Certification - Network Engineering
Strayer University
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