Karen Sanchez
Elkridge,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Legal Secretary
Zauner & Mtimet, P.A.
08.2023 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
Customer Service Representative
AdaptHealth
07.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Host
Sushi Call Japanese Restaurant
01.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Service Representative
Pizza Hut
12.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Political Science
Towson University
Towson, MDBBA - Business & Marketing
University of Baltimore
Baltimore, MD05.2027
High School Diploma -
Howard High School
Ellicott City, MD06.2022
Skills
- Court Filing
- Document Formatting
- Efficient multi-tasker
- Appointment Setting
- File Organization
- Client Communication
- Phone Etiquette
- Administrative Support
- Document drafting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Legal Secretary
Zauner & Mtimet, P.A.
08.2023 - Current
Customer Service Representative
AdaptHealth
07.2023 - 09.2023
Host
Sushi Call Japanese Restaurant
01.2022 - 08.2022
Customer Service Representative
Pizza Hut
12.2021 - 03.2022
Bachelor of Science - Political Science
Towson University
BBA - Business & Marketing
University of Baltimore
High School Diploma -
Howard High School
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