Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karen Sankar

College Station,TX

Summary

Proven leader with extensive experience as Retail Store Manager at Soho Designs Limited and Purser at Air Jamaica Holdings Limited, adept in merchandising and strong multi-tasking. Enhanced store sales and customer satisfaction through strategic marketing and exceptional service. Skilled in stock management and fostering vendor relationships, consistently exceeding sales goals and improving operational efficiency.

Overview

20
20
years of professional experience

Work History

Retail Store Manager

Soho Designs Limited
02.2011 - 03.2019
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Submitted orders for new inventory.
  • Collaborated with Owner to develop strategic plans for store growth and expansion.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Purser

Air Jamaica Holdings Limited
03.1999 - 04.2010
  • Supervise and coordinate all cabin crew pre-flight, in-flight and post-flight activities.
  • Keep the Captain and First Officer informed at all times.
  • Ensure airline safety regulations are met in compliance with FAA and JCAA.
  • Provide exceptional customer service to all passengers.
  • Supervised cabin attendants in providing personalized service to VIP passengers, ensuring their needs were met beyond expectations.
  • Maintain the “ solutions driven aviation culture” where “ I don’t know” is not an option.
  • Provided support to crew members during emergencies, ensuring safety protocols were followed and passengers were attended to appropriately.
  • Resolved passenger complaints effectively, fostering positive customer relations and encouraging repeat business.
  • Worked closely with housekeeping staff to ensure cabins were maintained at an impeccable standard for passenger comfort.
  • Maintained accurate records of passenger information while adhering to data privacy regulations.
  • Oversaw food and beverage operations during meal times, ensuring top-notch service and dining experience for all passengers.

Education

Bachelor Of Science - Geology

St Joseph’s High School
Georgetown, Guyana

Skills

Strong multi-tasking

  • Customer Service
  • Problem-Solving
  • Retail Operations
  • Highly motivated
  • Decision-making skill
  • Dependable and reliable

Accomplishments

  • Achieved efficiency by writing a retail store operations manual
  • Managed a store that exceeded company expectations.
  • Created a charity to help teenage girls and young professional women with lightly used clothing from the Boutique and customers at Christmas.
  • Worked on various brand associations for brand visibility.

Timeline

Retail Store Manager

Soho Designs Limited
02.2011 - 03.2019

Purser

Air Jamaica Holdings Limited
03.1999 - 04.2010

Bachelor Of Science - Geology

St Joseph’s High School

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Karen Sankar