Karen Santiago
San Jose,CA
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
2
2
years of professional experience
Work History
Supervisor
Oceanna's Cafe
East Palo Alto, CA
11.2020 - 05.2021
- Always ready to step into any position that was needed, even multitasking.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
Bookkeeper
Novedades Vale
San Jose, CA
03.2020 - 04.2021
- Performed account analysis as required by management.
- Resolved billing discrepancies with customers promptly.
- Generated invoices for clients and tracked payments received from customers.
- Prepared daily financial reports about money received by customers
- Counted and closed tolls Daily
Drive-Thru Cashier
Wendy's
Gilroy, CA
08.2019 - 11.2019
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Operated drive-thru window efficiently to ensure fast order processing times. while providing friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
Shift Manager
Sonic
Gilroy, CA
01.2019 - 08.2019
- Supported instructors and staff with actionable feedback and performance growth plans to develop high performing teams and a rewarding work environment.
- Supervised office and building operations, adhering to scheduling demands, current HR standards, optimal maintenance and cleanliness, and safety protocols.
- Delivered effective and consistent front desk and administrative service to 100+ customers daily, inspiring a positive and inclusive community morale.
Education
GED -
Gilroy High School
Gilroy, CA11-2023
Some College (No Degree) -
Evergreen Valley College
San Jose, CASkills
- Attention to Detail
- HR Protocol
- Leadership
- Multitasking
- Organization
- Operations
- Patience
- Public Speaking
- Scheduling
- Student Engagement Teaching
- Teamwork
Personal Skills
- Active Listening
- Attention to detail
- Creative
- Communication
- Mentoring
- Empathy
- Fast Learning
- Intuitive
- Kindness
- Mentoring
- Patient
- Positive
Timeline
Supervisor
Oceanna's Cafe
11.2020 - 05.2021
Bookkeeper
Novedades Vale
03.2020 - 04.2021
Drive-Thru Cashier
Wendy's
08.2019 - 11.2019
Shift Manager
Sonic
01.2019 - 08.2019
GED -
Gilroy High School
Some College (No Degree) -
Evergreen Valley College
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