Summary
Overview
Work History
Education
Skills
Timeline
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KAREN SARASIN

Wesley Chapel,FL

Summary

Customer driven with over 20 years experience.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Credit Card Specialist

USAA
09.2024 - Current
  • Answer calls from Members in a friendly manner in regards to Fraud, Payments and Disputes
  • Processed work orders for back payments and adjustments to accounts
  • Assisted members of all ages with new credit card applications
  • Inputted disputes and answered questions regarding timeline
  • Kept AHT low
  • Provided customer support and member service
  • Fielded 90 daily incoming customer calls to deliver high-quality solutions.

Sales Support Specialist

Ferguson Plumbing
05.2022 - 09.2024
  • Took calls to support the showroom consultants
  • Processed and paid for orders for customers for appliances and home hardware supplies
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Documented customer complaints and completed corrective action requests.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Collaborated with sales and marketing teams to create and execute promotional campaigns.

Concierge/Receptionist

Ferguson Plumbing
06.2021 - 05.2022
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Greeted guests upon arrival by providing warm welcome.

Receptionist/Legal Assistant

Howell & Thornhill PA
05.2019 - 02.2021
  • Maintained confidentiality of information regarding clients and company.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Compiled information from files and research to satisfy information requests.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Food Safety Coordinator

Florida Caribbean Distillers
02.2018 - 09.2018
  • Conduct monthly food safety audits within plant to ensure proper standards were followed
  • Input information about upcoming changes regarding food safety
  • Ensured documents were updated in filing system
  • Helped with yearly audit with Food Safety officer
  • Performed research on latest technologies and current markets to develop new product concepts, successfully developing over new products.
  • Performed research on latest technologies and current markets to develop new product concepts, successfully developing over numerous new products.
  • Performed research on latest technologies and current markets to develop new product concepts, successfully developing over numerous new products.

Walt Disney World Cast Member

Walt Disney Company
08.2007 - 02.2018
  • Merchandise helped guest with purchases and stocking
  • Vacation planning coordinator that assisted cast and guest
  • Created and maximized excitement for the Disney Experience using Selling Relationship Magic
  • Maintained consistent sales performance by exceeding monthly and quarterly sales goals
  • Trained in both on the job, group sales, and core class settings
  • Communicated with fellow coordinators and leadership about labor needs for team of over 70+ cast members
  • Disney Vacation club advisor
  • Verified data integrity and accuracy.
  • Copied, logged and scanned supporting documentation
  • Responded to customer requests via telephone and email
  • Handled escalated calls from members and provided recovery as needed
  • Guided new cast as a side by side trainer
  • Displayed a positive and solution - oriented attitude while assisting and supporting advisor's with inventory inquiries
  • Selected to be on the Disney Vacation Club Member lounge opening team
  • Wilderness Lodge Club level concierge
  • Arranged for transportation to and from the airport, train station and events for visitors upon request
  • Updated the front desk's concierge book daily so that guests had access to relevant local information
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Explained security policies and procedures to guests and hotel staff to ensure that everyone was informed
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
  • Worked closely with guests, some of VIP or celebrity status, and always respected their privacy
  • Greeted and welcomed all hotel guests with a smile
  • Recruited and trained new members of the guest service team
  • Verified that personal and payment information on guest accounts was accurate and complete

Education

Costmetology - Costmetology

Northern Michigan University
Marquette, MI

Skills

  • Meticulous
  • Organized
  • Process Driven
  • Prioritizing
  • Independent Worker
  • Team Contributor
  • Composed Under Demanding Conditions
  • Managing Multiple Projects Simultaneously
  • Knowledgeable in Educational Training
  • Facilitation
  • Research
  • Interpretive
  • Analytical Problem Solving
  • Client relationship building
  • Transaction monitoring
  • Fraud investigation
  • Payment processing
  • Dispute resolution
  • Relationship building
  • Team building
  • Microsoft Office Suite
  • Customer service
  • Excellent communication

Timeline

Credit Card Specialist

USAA
09.2024 - Current

Sales Support Specialist

Ferguson Plumbing
05.2022 - 09.2024

Concierge/Receptionist

Ferguson Plumbing
06.2021 - 05.2022

Receptionist/Legal Assistant

Howell & Thornhill PA
05.2019 - 02.2021

Food Safety Coordinator

Florida Caribbean Distillers
02.2018 - 09.2018

Walt Disney World Cast Member

Walt Disney Company
08.2007 - 02.2018

Costmetology - Costmetology

Northern Michigan University

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KAREN SARASIN