Karen Saucier
Powell
Summary
Dynamic leader with a proven track record at large and small global organizations, specializing in strategic planning, execution and people. Passionate leader with a focus on employee development and growth. Successfully enhanced employee adoption and business change results through effective change management strategies. Core competencies include change management training, cybersecurity compliance and relationship building, contributing to significant organizational achievements. Aiming to leverage these skills in driving further innovation and growth.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Vice President of Organizational Change Management
JPMorgan Chase
Columbus
03.2022 - Current
- Strategic and results-driven Organizational Change Management (OCM) Leader with extensive experience in employee engagement, leadership development, and organizational effectiveness.
- Proven track record of designing and implementing enterprise-wide change strategies that drive employee adoption, enhance engagement, and optimize business outcomes.
- Experienced in leading training and professional development programs, including Prosci-certified change management instruction, executive coaching, and leadership development initiatives.
- Adept at aligning work with company mission, vision, and values to create a thriving workplace environment.
- Strong background in recruiting top talent, talent development, and succession planning, collaborating with senior leadership to enhance career progression, goal setting, and accountability.
- Expertise in procedure development for business processes.
- Analyzed employee training effectiveness, engagement metrics, and process optimization data to enhance program outcomes.
- Mentored leaders, supervisors, and employees in change management methodology to cultivate a high-performing workforce.
- Executed full-cycle recruitment processes to secure top-tier talent and enhance team performance.
Change Enablement Strategist and Product Manager
The Jackson Laboratory
Bar Harbor
01.2020 - 03.2022
- Executed strategic deployment of change management discipline for JAX Clinical Research Services.
- Established and sustained comprehensive strategy guide for JAX Change.
- Managed tactical Change Management activities, encompassing organizational readiness and preparation.
- Designed curriculum for Change Leadership training tailored to managers and supervisors.
- Led facilitation of educational workshops targeted at people managers among affected stakeholders.
- Guided stakeholders in developing strategies to overcome challenges posed by employee resistance.
- Create customized change training for individual business units based on leadership requirements.
- Developed and implemented change reinforcement strategy, conducted compliance audits.
Certified Authorization Professional
CSI Hartford
Hartford
01.2019 - 01.2020
- Aligned to State of Connecticut Department of Social Services
- Guaranteed DSS IS adherence to NIST guidelines, RMF standards, and FISMA requirements.
- Guarantee compliance of Information System procedures with IRS 1075 and Social Security Administration guidelines ahead of audits.
- Conducted risk assessment of existing policies and procedures to maintain precision.
Intake Manager-Provider Ops and Value Stream
Cigna
Hartford
12.2015 - 01.2019
- Directed improvement of leadership strategies during organizational changes.
- Led creation and oversight of enterprise intake processes within Provider Value Stream (SP2).
- Developed and executed intake processes for Connected Care Provider Operations.
- Established metrics and dashboards to optimize insight-driven processes.
- Established and oversaw processes for evaluating new and ongoing projects.
- Oversaw divisional materials for enterprise-wide portfolio submissions.
- Formulated strategies to increase visibility in pipeline processes.
- Served as liaison for coordination with business intake managers.
Business Domain Lead
Cigna
Hartford
11.2013 - 12.2015
- Directed / managed a team of project leaders and a portfolio of business projects to support our matrix partners in Network Operations, National Contracting/National Ancillary and HCP Engagement & Strategy.
- Executed on deliverables by partnering with leadership to achieve organizational goals.
- Engaged with leadership teams to spearhead efficiency-driven improvement efforts.
- Managed and allocated required project resources aligned to business needs.
- Provided outstanding customer service in change management, project oversight and strategic execution to support long-term objectives.
- Fostered cross-functional cooperation between TH&N and Service Operations leadership.
Business Project Manager
Cigna
Hartford
12.2011 - 11.2013
- Led cross-functional process improvement projects.
- Delivered alignment of work initiatives for the high-tech radiology vendor (eviCore), and built a scalable Vendor Performance Management model, with corresponding governance support to drive desired outcomes.
- Designed enterprise strategy and governance for enterprise customer communications.
- Developed structure for centralized organizational hub and spoke framework.
- Aligned call center and written communication activities with strategic goals for system efficiency.
- Provided capacity planning, cost-benefit analysis, to support new organizational design.
Senior Manager Process & Operational Excellence
Pfizer
Memphis
07.2010 - 08.2011
- Project Lead responsible for the coordination of two “fit outs” for new Animal Health distribution centers in Harrisburg, PA and Reno, NV
- Change Leadership for all implementations
- Coordinated all construction functions including: Capital funding requests and approvals, Basis of Design requirements, architectural/mechanical design work, bidding and selection of general contractors
- Coordinated all of Pfizer’s requirements including: Security, IT, Fire Protection, HVAC, Material Conveyance systems, Hazardous Storage design and cold room temperature monitoring to meet Pfizer/GMP/FDA standards.
- Managed Pfizer Animal Health network strategic objectives and process improvements
Senior Manager & Right First Time Global Lead
Pfizer
Memphis
09.2004 - 07.2010
- Built comprehensive Six Sigma strategy for Global Logistics across North America, Europe, Asia.
- Implemented Change Leadership strategies to optimize Global Logistics processes.
- Recognized with promotion to Six Sigma Leader after logistics restructuring.
- Responsible for Six Sigma and Lean roll-out within Global Logistics in Europe, Asia, and Latin America.
- Authored Steering Committee governance documents, including the charter and by-laws, for a global organization.
- Designed the first-ever Key Performance Metrics for any division within Pfizer to measure successful culture change, as well as Six Sigma and Lean success.
- Coordinated and conducted training for over 780 colleagues in the proper use of Six Sigma tools within 18 months. This goal exceeded that of our parent organization by nearly 1.5 years.
- Guided Pfizer Global Logistics Leadership Team in understanding Six Sigma tools.
- Secured $1.1MM in savings from Global Logistics projects out of a $1.5MM goal in 2007.
Supply Chain Logistics Team Manager
Pfizer
Memphis
09.1996 - 09.2004
- Lead teams responsible for daily pick, pack and ship orders for three separate operational areas ensuring on-time customer orders.
- Worked with line engineers to develop state of the art packing operation for shipping of pharmaceutical samples to field sales reps.
- Planned and coordinated 100% restructuring of physical pick, pack, ship layout to meet 48 hour internal cycle time goal. Eliminated overtime by 23%
- Transitioned the entire pick, pack, and ship operation from Brooklyn, NY, in 1998/99.
- Successful integration of Warner-Lambert starters in 2001 and Pharmacia in 2003.
- Monitor order quality and create/alter assembly procedures to ensure expected quality.
- Managed inventories in excess of 500,000 pieces of orthopedic implants and instrumentation.
Inventory Control Manager/Manufacturing Production Supervisor
Block Drug Company, Inc
Memphis
08.1992 - 09.1996
- Coordination of multi-million-dollar inventories between warehouse facilities, as required by Processing/Production.
- Coordination of interplant material shipments to U.S. and foreign facilities.
- Conducted annual physical inventories for the local plant; verified inventory with Coopers & Lybrand.
- Maintained JIT inventory of raw and packaging materials for production and compounding areas.
Education
Bachelor of Arts - Human Resources Management
Memphis State University
Memphis, TN12-1990
Bachelor of Arts - Undergrad Studies
The University of Maine
OronoSkills
- Adult Learning, Development, and Delivery
- Employee engagement and development
- Employee career development and leadership
- Change Management Educator and Practitioner
- Strategic Planning and Execution
- Relationship Management and Customer Service
- Six Sigma and Lean methodologies
- Project Leadership
- Cybersecurity Compliance and Governance
Affiliations
- Master Gardener certified in Tennessee and Maine
- Avid reader, skier and traveler
- Family oriented
- Community Service
Certification
- ISC2 Certified in Cybersecurity Governance, Risk and Compliance
- Prosci Certified Train the Trainer
Accomplishments
- 2025 Speaker at The Ohio State University Center for Operational Excellence Summit
References
References available upon request.
Timeline
Vice President of Organizational Change Management
JPMorgan Chase
03.2022 - Current
Change Enablement Strategist and Product Manager
The Jackson Laboratory
01.2020 - 03.2022
Certified Authorization Professional
CSI Hartford
01.2019 - 01.2020
Intake Manager-Provider Ops and Value Stream
Cigna
12.2015 - 01.2019
Business Domain Lead
Cigna
11.2013 - 12.2015
Business Project Manager
Cigna
12.2011 - 11.2013
Senior Manager Process & Operational Excellence
Pfizer
07.2010 - 08.2011
Senior Manager & Right First Time Global Lead
Pfizer
09.2004 - 07.2010
Supply Chain Logistics Team Manager
Pfizer
09.1996 - 09.2004
Inventory Control Manager/Manufacturing Production Supervisor
Block Drug Company, Inc
08.1992 - 09.1996
Bachelor of Arts - Human Resources Management
Memphis State University
Bachelor of Arts - Undergrad Studies
The University of Maine
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