Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Schaefer

Oshkosh,WI

Summary

Positive Patient Coordinator with over 15 years of experience, excelling in customer service and patient scheduling. Expert in insurance verification and proficient at reducing no-show rates through proactive communication. Recognized for strong organizational skills and reliability, ensuring a seamless patient experience in a fast-paced environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Patient Coordinator

Le Dentistry (Formerly Bridgeview Dental)
05.2020 - Current
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Reduced no-show rates through proactive appointment reminders and confirmation calls to scheduled patients.
  • Adapted quickly to changing office procedures, incorporating new systems or technologies implemented throughout the workplace.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and insurance company's.
  • Generated and sent billing statements.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted incoming visitors and patients professionally.

Patient Coordinator

Dr. John F. Richardson DDS
06.2010 - 05.2020
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected cash, check and credit card payments from patients.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Explained treatment choices to patients and helped determine best options.
  • Laid out potential payment plans for patients.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.

Education

Oshkosh North High School
Oshkosh, WI
06-1999

Skills

  • Customer service
  • Patient scheduling
  • Insurance verification
  • Appointment scheduling
  • Multitasking
  • Organizational skills
  • Time management
  • Reliability
  • Phone etiquette
  • Dentrix and Oryx trained

Certification

  • CPR certified

Timeline

Patient Coordinator

Le Dentistry (Formerly Bridgeview Dental)
05.2020 - Current

Patient Coordinator

Dr. John F. Richardson DDS
06.2010 - 05.2020

Oshkosh North High School

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