Karen Scherer

• Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
• Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
• Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
• Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
• Assisted customers with special needs, offering personalized support throughout their travel experience.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Enhanced customer satisfaction by providing timely and accurate flight information.
• Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
• Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
• Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
• Provided exceptional service at ticket counters, booking flights and processing payments securely.
• Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
• Provided assistance during emergency situations following established protocols to ensure passenger safety.
• Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
• Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
• Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
• Supported colleagues during peak hours by taking on additional tasks when needed.
• Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

• Selling all hotel/condo properties to prospective guests
• Taking reservations over the phone and entering into the computer
• Customizing packages for the best possible guest experience
• Handling large volume of inbound calls
• Providing excellent customer service to each potential guest by listening to their needs and building relationships
• Ability to work remotely.
• Collaborated with team members to develop new strategies for reaching sales targets and increasing revenue.
• Enhanced client satisfaction by efficiently managing vacation bookings and providing personalized recommendations.
• Resolved customer issues promptly, maintaining high levels of client satisfaction and loyalty.
• Consistently met or exceeded sales goals through proactive outreach and exceptional customer service.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

• Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
• Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
• Fostered a positive online presence through the timely addressing of negative feedback and proactively offering solutions to resolve any issues customers may have encountered.
• Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
• Managed inventory effectively, keeping track of stock levels and replenishing as needed to maintain optimum availability.
• Optimized product listings for better visibility with effective keyword research, engaging titles, and compelling descriptions.
• Processed and tracked orders and shipments to verify accurate and on-time delivery of products.

• Built strong relationships with key decision-makers at the executive level within national accounts organizations.
• Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
• Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
• Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
• Resolved complex problems to positively impact sales and business direction.
• Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
• Brought lapsed accounts back to active status and providing additional revenue.
• Expanded national account portfolio through strategic prospecting and effective sales presentations.
• Maximized revenue growth by identifying upsell opportunities within existing accounts.
• Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
• Provided product demonstrations to share features, answer questions and overcome concerns.
• Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
• Conducted thorough market analyses to identify potential growth opportunities within the national account base.
• Played an instrumental role in launching new products or services within the assigned national accounts territory.
• Efficiently resolved sales, service and account issues to maximize customer satisfaction.
• Developed creative pricing structures that appealed to clients while maximizing profit margins for the company.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Trained other members of the sales team on best practices for managing national accounts effectively.
• Achieved sales targets consistently by implementing effective sales strategies tailored to individual accounts.
• Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Managed accounts to retain existing relationships and grow share of business.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Prepared sales presentations for clients showing success and credibility of products.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Drove sales by developing multi-million dollar contract sales.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Communicated product quality and market comparisons by creating sales presentations.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Built strong relationships with key decision-makers at the executive level within national accounts organizations.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
• Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
• Brought lapsed accounts back to active status and providing additional revenue.
• Expanded national account portfolio through strategic prospecting and effective sales presentations.
• Maximized revenue growth by identifying upsell opportunities within existing accounts.
• Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Increased market penetration by growing brand awareness.
• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
• Provided product demonstrations to share features, answer questions and overcome concerns.
• Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
• Provided clients with detailed performance reports highlighting successes, areas for improvement, and recommendations for future initiatives.
• Collaborated with cross-functional teams to develop targeted marketing strategies for each national account.
• Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Played an instrumental role in launching new products or services within the assigned national accounts territory.
• Efficiently resolved sales, service and account issues to maximize customer satisfaction.
• Developed creative pricing structures that appealed to clients while maximizing profit margins for the company.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Trained other members of the sales team on best practices for managing national accounts effectively.
• Achieved sales targets consistently by implementing effective sales strategies tailored to individual accounts.
• Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Managed accounts to retain existing relationships and grow share of business.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Facilitated business by implementing practical networking techniques.
• Built relationships with customers and community to establish long-term business growth.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Prepared sales presentations for clients showing success and credibility of products.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Drove sales by developing multi-million dollar contract sales.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Communicated product quality and market comparisons by creating sales presentations.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

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• Developed comprehensive marketing plans in alignment with overall business goals and objectives.
• Built strong relationships with industry professionals and influencers.
• Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
• Planned and executed events and marketing programs to increase qualified leads.
• Created content and promotional materials to drive engagement and conversions.
• Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
• Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
• Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
• Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
• Boosted brand awareness by developing and implementing strategic marketing campaigns.
• Created and managed marketing budget, ensuring maximized ROI.
• Established partnerships with key industry influencers to amplify brand reach and credibility.
• Championed a customer-centric approach throughout all aspects of marketing execution.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

• Maintained and organized customer database of the top 40 Newspaper clients nationwide.
• Boosted sales revenues through the development and implementation of targeted marketing strategies.
• Delivered compelling presentations to prospective clients, showcasing the unique value proposition of our products and services.
• Managed complex accounts with multiple stakeholders, navigating competing priorities to achieve mutually beneficial outcomes.
• Expanded client base by establishing relationships with key decision-makers in target industries.
• Achieved consistent growth in annual sales by maintaining a strong pipeline of qualified leads.
• Increased market share within assigned territories by proactively identifying and pursuing untapped verticals.
• Leveraged data-driven insights to optimize prospecting efforts, focusing on high-value opportunities with the greatest potential for success.
• Enhanced customer satisfaction ratings by promptly addressing concerns and providing tailored solutions for their needs.
• Collaborated with cross-functional teams to develop new products, driving increased revenue opportunities.
• Conducted comprehensive product training sessions for clients, ensuring optimal usage and customer satisfaction.
• Negotiated favorable contract terms, securing advantageous pricing structures for both parties involved.
• Cultivated an extensive professional network through active participation in industry events and conferences.
• Developed long-term partnerships with clients, resulting in repeat business and sustained revenue growth.
• Analyzed market trends to inform strategic planning efforts, positioning the company ahead of competitors in key areas.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Set and achieved company defined sales goals.
• Negotiated prices, terms of sales and service agreements.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Achieved or exceeded company-defined sales quotas.
• Maintained current knowledge of evolving changes in marketplace.
• Met existing customers to review current services and expand sales opportunities.
• Presented professional image consistent with company's brand values.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Kept detailed records of daily activities through online customer database.
• Attended monthly sales meetings and quarterly sales trainings.
• Recorded accurate and efficient records in customer database.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Stayed current on company offerings and industry trends.
• Developed, maintained and utilized diverse client base.
• Monitored service after sale and implemented quick and effective problem resolutions.

• Negotiated favorable media placements for clients, optimizing campaign budgets and enhancing visibility for target audiences.
• Increased client satisfaction by effectively managing advertising campaigns and ensuring timely delivery of creative materials.
• Created and presented media and advertising packages to prospective customers.
• Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Made outbound calls to existing customers to upsell advertising packages.
• Helped customers in determining design and layout of sold and spec ads.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
• Developed strong relationships with advertisers and negotiated pricing following established procedures.
• Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
• Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
• Conducted market research to stay up-to-date on industry trends, competitive landscape analysis, and emerging consumer behaviors impacting client campaigns.
• Led strategy development sessions with clients to define clear objectives and KPIs that guided successful advertising campaigns.
• Organized regular status meetings with clients to keep them informed of campaign progress, addressing any questions or concerns in a timely manner.
• Analyzed campaign performance data to identify trends, optimize targeting strategies, and provide actionable insights for future initiatives.
• Built strong relationships with clients by providing exceptional service, communication, and ongoing support throughout the campaign lifecycle.
• Developed tailored advertising strategies for clients in various industries, resulting in more targeted campaigns and increased ROI.
• Managed multiple projects simultaneously while maintaining a keen attention to detail, meeting strict deadlines without compromising quality or accuracy.
• Secured new business opportunities through proactive outreach, networking events, and industry conferences.
• Assisted in the development of agency marketing materials and case studies that showcased successful campaigns executed for existing clients, attracting new business prospects.
• Participated in industry events and conferences to stay current on best practices, build professional networks, and identify new business opportunities.
• Presented compelling sales pitches to prospective clients by showcasing agency capabilities and past successes in the advertising industry.
• Gathered feedback from clients post-campaign launches to evaluate success metrics and make recommendations for future improvements or adjustments as needed.
• Collaborated with creative teams to produce high-quality advertisements that met client objectives and exceeded expectations.
• Worked closely with production teams during the execution phase of advertising campaigns, ensuring creative elements aligned with client objectives and brand guidelines.
• Consistently hit and exceeded sales goals by 110%.
• Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
• Listened attentively to client feedback to create stronger relations and shape business.
• Built strong client relationships and provided high value-adding services, resulting in increased company market share.
• Attended customer meetings, trade shows and conferences as company representative.
• Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.

• Increased client satisfaction by effectively managing advertising campaigns and ensuring timely delivery of creative materials.
• Negotiated favorable media placements for clients, optimizing campaign budgets and enhancing visibility for target audiences.
• Created and presented media and advertising packages to prospective customers.
• Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
• Made outbound calls to existing customers to upsell advertising packages.
• Helped customers in determining design and layout of sold and spec ads.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
• Developed strong relationships with advertisers and negotiated pricing following established procedures.
• Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
• Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
• Conducted market research to stay up-to-date on industry trends, competitive landscape analysis, and emerging consumer behaviors impacting client campaigns.
• Led strategy development sessions with clients to define clear objectives and KPIs that guided successful advertising campaigns.
• Analyzed campaign performance data to identify trends, optimize targeting strategies, and provide actionable insights for future initiatives.
• Built strong relationships with clients by providing exceptional service, communication, and ongoing support throughout the campaign lifecycle.
• Developed tailored advertising strategies for clients in various industries, resulting in more targeted campaigns and increased ROI.
• Managed multiple projects simultaneously while maintaining a keen attention to detail, meeting strict deadlines without compromising quality or accuracy.
• Secured new business opportunities through proactive outreach, networking events, and industry conferences.
• Assisted in the development of agency marketing materials and case studies that showcased successful campaigns executed for existing clients, attracting new business prospects.
• Participated in industry events and conferences to stay current on best practices, build professional networks, and identify new business opportunities.
• Presented compelling sales pitches to prospective clients by showcasing agency capabilities and past successes in the advertising industry.
• Gathered feedback from clients post-campaign launches to evaluate success metrics and make recommendations for future improvements or adjustments as needed.
• Collaborated with creative teams to produce high-quality advertisements that met client objectives and exceeded expectations.
• Worked closely with production teams during the execution phase of advertising campaigns, ensuring creative elements aligned with client objectives and brand guidelines.
• Consistently hit and exceeded sales goals by 120%.
• Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
• Negotiated contracts with vendors and clients.
• Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
• Listened attentively to client feedback to create stronger relations and shape business.
• Built strong client relationships and provided high value-adding services, resulting in increased company market share.
• Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness.
• Devised strategies to perform at required goal level and achieve monthly quota.
• Developed innovative and creative sales pitches to expand prospect understanding of company.
• Developed advertising tactics and implemented new solutions for increased brand awareness.
• Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
• Built and deployed strategic approaches in marketing and branding to enhance product sales.
• Utilized e-mail, social media, radio and TV to highlight products and services.
• Attended customer meetings, trade shows and conferences as company representative.
• Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
• Collaborated with media representatives to optimize coverage of special events.
• Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
• Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
• Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.