Karen Schiano

• Provided exceptional customer service, ensuring guest satisfaction and repeat business.
• Accurately processed orders using POS system, minimizing errors and improving efficiency.
• Maintained cleanliness and organization of dining area, enhancing overall guest experience.
• Assisted in training new staff members on menu items and service standards.
• Collaborated with kitchen staff to ensure timely food delivery during peak hours.
• Managed multiple tables simultaneously, demonstrating strong multitasking abilities under pressure.
• Handled customer inquiries and complaints with professionalism, fostering positive relationships.
• Participated in team meetings to discuss service improvements and operational strategies.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Analyzed customer feedback to identify areas for service improvement and menu adjustments.
• Streamlined ordering processes through technology integration, improving accuracy and speed of service.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
• Implemented staff training programs to enhance team performance and operational efficiency.
• Developed and maintained inventory management systems to optimize stock levels.
• Coordinated scheduling and workflow processes to reduce wait times during peak hours.
• Established quality control measures to maintain high food safety standards across all operations.
• Led cross-functional teams in executing promotional events, enhancing brand visibility and sales.

Handle the preparation of meals for 80+ patrons, maintaining high standards of speed and hygiene.

• Prepared ingredients and menu items according to established recipes and standards.
• Maintained cleanliness and organization of workstations throughout shift.
• Collaborated with kitchen staff to ensure timely food service during peak hours.
• Assisted in inventory management, tracking supplies, and minimizing waste.
• Adapted quickly to changing menus and special requests from customers.
• Trained new employees on kitchen procedures and best practices for food preparation.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Plated and presented all dishes to match established restaurant standards.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Oversaw daily operations to ensure efficient service delivery and customer satisfaction.