Karen Schmidt
Administrative Assistant to the Director of PFS Springfield Memorial Hospital
Pawnee,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Administrative Assistant to the Director of PFS
Springfield Memorial Hospital
03.2015 - 08.2023
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed high dollar encounters for CEO and department heads.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Managed filing system, entered data and completed other clerical tasks.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Utilized electronic software to determine Medicare and Medicaid insurance eligibility coverage to process Inpatient / Outpatient encounters.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Colleague Health Specialist
Springfield Memorial Hospital
05.2001 - 03.2015
- Answered multi-line phone system, routed calls and delivered messages to appropriate staff.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Greeted and registered colleagues for pre-employment screenings and follow up appointments with Colleague Health and Worker's Compensation nurses.
- Managed and updated health records of 4,000 colleagues.
- Monitored and recorded all payments related to Worker's Compensation and Colleague Health.
- Initiated accurate and timely reporting for compliance with agency regulations such as OSHA.
- Worked with Legal Counsel on Worker's Compensation cases.
- Managed all administrative functions related to Leave of Absence Programs.
Education
Some College (No Degree) - Business
Lincoln Land Community College
Springfield, ILSkills
- Senior Leadership Support
- Administrative Support
- Customer and Client Relations
- Staff Motivation
- Time Management
- Team Bonding
- Employee Timesheet Processing
- Office Management
- Credit Checks
- Insurance Eligibility Verifications
- Workers' Compensation Knowledge
- OSHA Compliance
Timeline
Administrative Assistant to the Director of PFS
Springfield Memorial Hospital
03.2015 - 08.2023
Colleague Health Specialist
Springfield Memorial Hospital
05.2001 - 03.2015
Some College (No Degree) - Business
Lincoln Land Community College
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