Karen Schmidt
Jupiter
Summary
Strategic and diligent customer service professional with over 20 years of hospitality and customer service experience. Brings ability to learn new systems and procedures quickly, with organization and practical skills in document management and communication. Possesses understanding of office management principles and proficiency in using office software to maintain records and schedule appointments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service/Tech Support Administrator
Vortex Security
05.2019 - 11.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Oversee and provide technical support and customer service for key accounts through prompt response times and thorough issue resolution efforts.
- Recruit new accounts through consistent sales initiatives and target motivations.
- Retain current customer base through diligent and resourceful account management.
- Resolve customer disputes by providing satisfactory resolutions.
- Schedule service calls: Update & maintain service call logs.
- Maintain inventories of warehouse equipment and office supplies.
Bartender/Server
The Bistro
03.2006 - 04.2024
- Deliver exceptional customer service to ensure repeat clientele.
- Optimize sales through product knowledge and key ingredient awareness in order to satisfy guest accommodations and needs.
- Supervise and assist with all managerial duties, including scheduling, cash analysis, and inventory management.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Executive Assistant/Assistant Office Manager
Langer Construction & Cabinetry of the Palm Beaches
06.2012 - 03.2017
- Manage accounts payable and accounts receivable.
- Perform site visits and surveys to further assist with price estimation.
- Organize and oversee Executive’s daily/monthly calendars, schedule meetings & conferences, along with meeting other various business needs.
Education
Palm Beach Community College
Skills
- Strong Organizational & Communication Skills
- Attention to Detail
- Problem-solving
- Microsoft Office applications - Excel, Word, PowerPoint, etc
- Inventory Management
- Cash Handling
- Collections, Accounts Payable/Receivable
- Customer Service Satisfaction
- Administrative support
- Document management
- Scheduling
Certification
- Six Sigma White Belt Certification
- Alarm.com certified: customer service, tech support, installation support for low-voltage commercial and residential systems
Timeline
Customer Service/Tech Support Administrator
Vortex Security
05.2019 - 11.2024
Executive Assistant/Assistant Office Manager
Langer Construction & Cabinetry of the Palm Beaches
06.2012 - 03.2017
Bartender/Server
The Bistro
03.2006 - 04.2024
Palm Beach Community College
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