Karen Schmidt
Jupiter,USA
Summary
Dedicated Executive Assistant with extensive experience in customer service and technical support at Vortex Security. Skilled in managing accounts, enhancing operational workflows, and resolving customer disputes to ensure satisfaction and loyalty. Proven ability to handle sensitive information with confidentiality, and improve organizational efficiency. Certified Six Sigma White Belt, committed to continuous improvement, and excellence in administrative functions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Assistant/Customer Service/Tech Support Administrator
Vortex Security
Jupiter, FL
05.2019 - 11.2024
- Handled sensitive information discreetly, adhering to strict confidentiality as required by company policy and legal regulations.
- Collaborated with top executives to coordinate reports, daily operations, and enhance office morale and efficiency.
- Provided technical support to over 6,000 key accounts, ensuring seamless customer service and issue resolution.
- Developed sales strategies to recruit new accounts.
- Retained the current customer base due to diligent, resourceful account management.
- Resolved customer disputes by providing resolutions and ensuring customer satisfaction.
- Scheduled service calls and maintained associated logs.
- Maintained inventories of warehouse equipment and all office supplies.
- Screened and scheduled candidates to ensure alignment with job requirements and company culture.
- Introducing the current customer base to solar energy for their homes.
Bartender/Server
The Bistro
Jupiter, FL
03.2006 - 07.2024
- Delivered exceptional customer service, ensuring repeat clientele for a 30-seat bar, and a 220-guest upscale restaurant.
- Served higher customer volumes during special events and weekends.
- Optimized sales through product knowledge and key ingredient awareness to satisfy guests' accommodations and needs.
- Supervised and assisted with managerial duties, including scheduling, cash flow analysis, and inventory management.
- Maintained a clean, safe, and organized workspace, ensuring compliance with all health and safety regulations.
- Acquired professional relationships to develop a regular clientele, and increase bar sales.
Executive Assistant/Assistant Office Manager
Langer Construction & Cabinetry of The Palm Beaches
Jupiter, FL
06.2014 - 03.2017
- Managed Accounts Payable and Accounts Receivable.
- Performed site visits and surveys to further assist with price estimation.
- Organized and oversaw the CEO’s daily and monthly calendars, scheduling meetings, conferences, and other critical business needs.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue.
- Monitored incoming emails and responded promptly and accordingly.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Managed daily invoices, reports, and proposals.
- Coordinated meeting and work schedules for staff teams and executives.
Education
Business Administration
Palm Beach Community College
Palm Beach Gardens, FLSkills
- Expertise in Microsoft Office Applications
- Organizational Effectiveness
- Communication Proficiency
- Teamwork and Collaboration
- Detail-Oriented Approach
- Calendar Scheduling
- Problem Resolution Skills
- Oversight of Collection Processes
- Management of Accounts Receivable/Payable
- Precise Cash Transaction Handling
- Outstanding Customer Service Support
- Conflict Resolution
- Customer Relationship Management
- Multitasking
- Project Coordination
- Process Improvement
Certification
- Six Sigma White Belt, 10/01/24
- Alarm.com certified, 07/01/19
- SafeStaff and ServSafe Food Handler certification, 12/01/23
Timeline
Executive Assistant/Customer Service/Tech Support Administrator
Vortex Security
05.2019 - 11.2024
Executive Assistant/Assistant Office Manager
Langer Construction & Cabinetry of The Palm Beaches
06.2014 - 03.2017
Bartender/Server
The Bistro
03.2006 - 07.2024
Business Administration
Palm Beach Community College
Similar Profiles
Chaz LemingChaz Leming
Alarm Technician at Vortex SecurityAlarm Technician at Vortex Security
Karen SchmidtKaren Schmidt
Customer Service/Tech Support Administrator at Vortex SecurityCustomer Service/Tech Support Administrator at Vortex Security
John ChillariJohn Chillari
Company Director at Zone SecurityCompany Director at Zone Security
Dorianna BieleDorianna Biele
Warehouse Lead at Mckee's 37Warehouse Lead at Mckee's 37
Anne Cohen, LMSW, RCSWIAnne Cohen, LMSW, RCSWI
Clinical Therapist Intern at Community Partners of South FloridaClinical Therapist Intern at Community Partners of South Florida