Karen Schulte
Medical Patient Services
Hartselle,AL
Summary
Capable medical administrative professional with 17+ years in patient services. Detail-oriented, advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Patient Services Specialist
Surgical Associates Of North Alabama
Decatur, AL
07.2019 - Current
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Contacted insurance company to verify patient coverage before visit.
Veterinary Receptionist
Animal Emergency & Critical Care
Huntsville, AL
04.2013 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Completed skilled administrative work to support all office staff and operational requirements.
- Kept detailed records of office inventories and placed orders for more supplies.
- Managed schedules for front office staff and training for new hires.
- Organized office functions and marketing to local Veterinarian practices.
- Researched Client Accounting on a monthly basis for credits and balances.
Chiropractic Receptionist/Billing Specialist
Chirocare
Athens, AL
02.2015 - 04.2017
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Managed Insurance claims and maintained a detailed tracking process of pending and funded Claims.
- Trained new employees on office procedures, policies and billing.
Chiropractic Office Manager
Reed Chiropractic Clinic
Athens, AL
03.2009 - 02.2013
- Codified office structures and processes to promote teamwork and performance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Reviewed billing problems, researched issues and resolved concerns.
- Created new standard operating procedures improving billing accuracy and cash flow.
Education
Medical Billing And Coding Specialist
Virginia College of Huntsville
Huntsville, AL 03.2001 - 05.2003
Skills
Multitasking abilities
Medical insurance
System updates
Flexible & Adaptable
Microsoft Office
Leadership
Timeline
Patient Services Specialist
Surgical Associates Of North Alabama
07.2019 - Current
Chiropractic Receptionist/Billing Specialist
Chirocare
02.2015 - 04.2017
Veterinary Receptionist
Animal Emergency & Critical Care
04.2013 - Current
Chiropractic Office Manager
Reed Chiropractic Clinic
03.2009 - 02.2013
Medical Billing And Coding Specialist
Virginia College of Huntsville
03.2001 - 05.2003